Handheld Computer Sync Issues

This page does not address specific handheld computer model issues. If you think your issue is specific to your handheld model, or if you cannot find your issue on this page, please visit the Find Your Handheld Computer page.

Sync Issues

Handheld Sync Troubleshooting Video

For common sync issues, check out Handheld Sync Troubleshooting.

Device Fails to Initiate Sync

Troubleshooting Steps

Determine if all the necessary software is running

1. On the handheld, make sure TrackAbout is closed.
2. On the PC, check the system tray to see if the sync software is running. This will be Windows Mobile Device Center or ActiveSync.

If the sync software is not running, search for it on the PC and open it.

Determine if the issue is with the cradle, the handheld, or the computer:

1. Place another handheld in the cradle. If this handheld initiates a sync, the problem is with the handheld.
2. Place the first handheld in another cradle attached to the same PC as the first cradle. If the handheld initiates a sync, the problem is with the cradle.
3. If no sync initiates after trying these steps, the issue is likely with the computer.
   

If the problem is with the handheld:

1. Check the metal connectors on the handheld and on the cradle, and clean them with canned air.
2. Make sure the handheld has power and is powered on before attempting to sync.
3. Make sure that TrackAbout is installed on the handheld. If it is not, see TrackAbout is Missing From Handheld.

If the problem persists, contact TrackAbout Support.

If the problem is with the cradle:

1. Ensure that the data cable is firmly plugged into the cradle and into the computer.
2. Ensure that the power cable is firmly plugged into the cradle and into a power outlet, and that the outlet is working.
3. Retry the sync. If the sync does not initiate, contact TrackAbout Support.
   

If the problem is with the computer:

1. Make sure the TA Conduit and the correct syncing software are installed on the computer:

a. From the Start menu, search for "TA Conduit".

b. From the Start menu, search for "Windows Mobile Device Center", "Microsoft ActiveSync" or "Palm Desktop".

If either the TA Conduit or the syncing software is not installed, go to the Software Downloads page on the TrackAbout website and follow the instructions there to install the software.

2. Close the TA Conduit on the computer and try the sync again.

3. Close all programs on the computer and reboot it. Then try the sync again.

4. Reinstall the TA Conduit:

a. On the TrackAbout website, go to the Software Downloads page.

b. Download and install the TA Conduit.

c. Retry the sync. If the sync does not initiate, contact TrackAbout Support.

Handheld Displays Error During a Sync

Troubleshooting Steps

1. Make note of the error displayed on the screen (if possible)
2. Contact TrackAbout Support.