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Troubleshooting Handheld Computers

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General Handheld Computer Issues

Addresses issues common to most handheld computers

Handheld Computer Software Issues

Addresses issues related to TAMobile and other software

Handheld Computer Sync Issues

Solutions for handheld computers that will not sync

Handheld Computer Data Recovery

Step by step instructions for recovering data from handheld computers

Factory Resets for Motorola Devices

Instructions for Resetting Devices to default settings.

TrackAbout is Missing From Handheld

Troubleshooting Steps:

  1. On the TrackAbout website, navigate to the Software Download page
  2. Download the latest version of the TAMobile installer for your handheld
  3. Reinstall TAMobile on your handheld

If TrackAbout does not appear on your handheld after performing the steps above, contact TrackAbout Support.

Possible Reasons:

  1. The handheld is new and TrackAbout was never installed
  2. The handheld was hard reset and TrackAbout was wiped out


Always download the latest TAMobile installer from the website. Do not use the installer saved on your PC or network because it may be outdated.