TrackAbout API and Integration Points
Overview
TrackAbout has an open and flexible approach to integration. We want to help our clients find the best ways to integrate with whatever other systems they are using today and in the future. About half of TrackAbout's customers do some kind of integration with their business system.
Pricing
Use of our suite of API endpoints is included in your TrackAbout subscription. Should you need assistance with the endpoints, using the documentation, any development to change endpoints, or custom reporting, a Professional Services project will be required. Talk to your TrackAbout Support team for details.
Pre-Built Integrations
The following business systems have a pre-built integration that can be used by new clients
- Epicor's Prophet 21 integration built and maintained by Epicor
- Oracle's NetSuite integration built and maintained by Solution Source
- Infor SX.e integration built and maintained by DSA
- TECSYS Elite Series integration built and maintained by TECSYS
There is also an integration to the following system for bill presentation and delivery (used for mailing rental bills for customers)
- SourceHOV integration built and maintained by SourceHOV
Custom Integrations
Most of our clients who do integration have set it up themselves or with the help of their ERP system consultants. Our clients have configured integrations to many systems over the years and we have a lot of experience helping new clients with integration projects.
- Should you need assistance with the endpoints, using the documentation, any development to change endpoints, or custom reporting, a Professional Services project will be required. Talk to your TrackAbout Support team for details.
Some of the systems our clients have integrated with include these more common systems:
SAP, Oracle, JD Edwards, Microsoft Dynamics and Sage
Though not a formal integration, here are some notes on integrating with Computers Unlimited
There are many more systems that our clients have used in specific industries or geographies. Please contact us for more information on any specific system
Preferred Integration Methods
Standard REST API
TrackAbout preference for integration is to use our standard API (Application Programming Interface). This API is well documented and we continue to support it going forward.
Push Integration (Webhooks)
This integration method is used to have TrackAbout trigger pushing information to your systems when an action takes place in the TrackAbout system.
Public Redirect URLs
These are URLs used to create links to pages inside the TrackAbout application website. These are standardized and shortened URL formats that TrackAbout will continue to support even if our normal URLs were ever to change.
Read-Only Database Access
TrackAbout allows direct read-only access to a simplified view of your TrackAbout database.
Other Integration Methods
Bulk Loading Data by TrackAbout Support
When getting started there is often a need to load some data one-time at the start of the project. TrackAbout's support and implementation team has tools to help with this.
File-Based Import/Export
Clients unable to call the Standard REST API can fall back on exchanging text files.
Web Services using SOAP
These SOAP webservices still work, but are not being maintained going forward. Please contact us for more information if you are interested in using these integration methods.