Linked Exchange - Sender Queue

The sender queue shows a list of all messages that have been sent to any of your established Linked Exchange partners.

There are several filters available to limit the messages that are shown and allow users to narrow down the queue to view what they want to see.:

• Start Date
• End Date
• Partner
• Status

The outbound Queue provides a list of messages sent and some basic information about the record being sent:

• The Partner name (All partners that have a valid Linked Exchange relationship (i.e. active and verified) will show in the list of partners.)
• The Record Date (which will display as an underlined link, which can be clicked to go to the record that created the message)
• Its Status.

Messages go through the following statuses:

1. Waiting to send: This is the initial status of the message when it is created, before it is actually sent to the recipient. There is a background process that runs periodically, checking for and sending new messages.
2. Sent: Once a message has successfully been sent, it is moved into this status. Consider this to be successful.
3. Failed: When there is a problem sending the message to the recipient, it is moved into this status. An email message should be sent to the email addresses specified in the partnership setup detailing the error. Messages in this status can be retried.
4. Pending Retry: When a user retries a failed message, it is put into this status. The automated process will pick these messages up and retry them during the next interval.

• The action that triggered the message.
• The number of assets on the record.
• And the customer associated with it.

At the end of each row, there is a retry button which will allow you to retry the selected message.