Dashboard Maintenance
General Dashboard Tips
- Work from the top-down; errors corrected at the top may resolve errors at the bottom.
- The goal should be for all areas to display zero.
- Working the dashboard every day prevents cascading errors and only takes a few minutes.
- If at any point you encounter any difficulties, please reach out to TrackAbout Support and we would be more than happy to assist you.
Location independent
Sync Problems
Sync problems mean that data from a handheld has not been successfully uploaded to TrackAbout. The Support team is automatically notified when a sync problem occurs, and we proactively identify the error and resolve it. If you see an error before us, you may click the ‘retry now’ link on the Sync Problems page of the website. Sometimes, a sync problem is simply a sync that timed out due to an overloaded server, and it will process once the server is managing a smaller load.
Linked Exchange Messages Failing to Send
Linked Exchange allows organizations that are both TrackAbout customers to manage asset flows more directly. If you encounter this issue, please contact TrackAbout Support.
Ungrouped Audit Records
… To take effect, audit records must be grouped and reconciled. If they are not, TrackAbout will continue to use the previous customer balance.
Location dependent
Records Scanned in Wrong Sequence
Records scanned in the wrong sequence prevent an accurate history from being compiled in TrackAbout. To resolve this issue, simply change the record date and time to be ahead of the record that should have preceded it.
Non-Delivery Records with Unclassified Assets
If the asset is in house, go find that asset and determine what type it is; or you can set up a wireless alert for this asset. Any handheld user connected to the wireless network who scans the asset will receive the message upon wireless save.
Collisions
Invoices with Mismatched Customer Numbers
This problem may occur if you are using integration. The accounting system’s data doesn’t match the invoice number in TrackAbout. Often, this is a result of an employee miskeying an invoice number on a handheld. It can be resolved by clicking the ‘accept from accounting’ link to the right of the error.
Invoices with Mismatched Invoice Numbers
This is a similar problem to the one above. You may choose to use the invoice from accounting; if the mismatched invoice is correct, TrackAbout