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General Handheld Computer Issues
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This page does not address specific handheld computer model issues. If you think your issue is specific to your handheld model, or if you cannot find your issue on this page, please visit the Find Your Handheld Computer page.
Handheld Issues
Handheld Will Not Turn On
Troubleshooting Steps
- Place Handheld in charging cradle and wait 30-60 seconds.
- Remove and replace the battery pack.
- Warning: Removal of battery pack may cause data loss in handhelds running Windows CE.
- Warning: Removal of battery pack may cause data loss in handhelds running Windows CE.
If the handheld does not power up after trying the steps above, contact TrackAbout Support.
Possible Reasons:
- The battery is dead.
- The handheld is "locked up" (non-responsive).
- The handheld is otherwise damaged.
Handheld is Frozen
Troubleshooting Steps:
- In the current screen, look for an exit button and tap it.
- Perform a warm boot on your handheld. Click here to find your handheld and instructions for performing a warm boot.
If the handheld is still frozen after performing the steps above, contact TrackAbout Support.