Hardware Selection and Repair

End of Life Notice

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TrackAbout is announcing the end of support for the PalmOS handheld units. Due to the difficulties and prohibitive cost of supporting and maintaining aging hardware that is no longer manufactured nor supported by its vendor (Motorola Solutions), TrackAbout will stop support of the Palm OS handheld devices as of August 1, 2012. After this date, TrackAbout will begin charging $200 per support incident for help inquiries related to Palm OS handheld devices.

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Handheld Selection

What kind of handhelds do you need? Here are the recommended handheld models from TrackAbout.

Device	User Guide	Notes
	ES400 User Guide	No additional notes
	MC 1000 User Guide	No additional notes
	MC 3000 User Guide	MC3090 Wireless: This handheld can only talk to the server by being syncronized in a docking station. This is recommended for drivers if you will not be doing any mobile printing.
	MC 3090 User Guide	MC3090 Wireless + Bluetooth:Bluetooth is recommended for any worker who might do mobile printing at some point. So a good question is whether or not you see your drivers doing paperless deliveries with printing receipts at customer sites some day. If so then you should consider the bluetooth handhelds. This handheld can talk through a regular wifi network. This is the same kind of network that is used to connect laptops to the internet from airports and offices. This handheld is recommended for plant and dock handhelds. This wifi connection allows real-time inventory control and the handhelds can get wireless alerts and do other more interactive data transfer. This device supports SD memory cards
	MC 3190 User Guide	This device supports SDHC memory cards
	MC 35 User Guide	No additional notes
	MC 55 User Guide	No additional notes
	MC 65 Info	The MC65 Supports MicroSD or MicroSDHC cards up to 32GB in size. TrackAbout recommends MicroSDHC Class 10 cards for the fastest speeds. Any size is fine. The cheaper 8GB cards will be plenty of space.
	MC 70 Users Guide	MC70 Wireless + Bluetooth + Cellular: Cellular allows real-time communication with driver handhelds in the field. We do not have any customers that have gone with this option. The MC70s are also a different form factor which I think is not quite as good for heavy scanning as the MC30XX series of handhelds. Also with the advent of "MiFi" (wireless routers from Verizon and Sprint that are on the cellular network but support a local wifi network) you could put one of these MiFi devices in the truck and give the drivers real-time communication near the truck with a wifi device rather than a cellular device. This device supports SD memory cards
	MC 75 User Guide	No additional notes
	MC 909x User Guide	No additional notes
	Workabout Pro User Guide	No additional notes

Rugged Device Specifications

Specification	Definition	Recommendation
Ingress Protection Rating	This evaluates how well a device stands up to environmental factors. Higher numbers designate greater protection. The first number refers to solids, the second number refers to liquids.	IP54 at a minimum. IP64 is better.
Intrinsic Safety (I-Safe)	An intrinsically safe device will not ignite combustibles.	Intrinsic Safety ratings should be evaluated for devices used in hazardous environments. Certifications correspond to the hazardous environments for which a device is recommended for use.
MIL-STD	US Military reliability testing standard which ensures that a device will perform in extreme weather conditions and withstand occasional shocks (drops).	810-G
Drop Spec	This is a measurement of how far a device has been dropped and continued to perform. The test can vary from one manufacturer to another.	The MIL-STD 810-G standard requires 26 drops from 1.2 m (4 ft) onto plywood.

Printers

Models

Device	User Guide	Notes
Datamax MICROFLASH 8i (MF8i)	8i User Guide	No additional notes
Datamax MICROFLASH 4T (MF4t)	4t User Guide	No additional notes

Datamax Repair Info

Contact Hayley Quinonnes at hqunones@datamax-oneil.com or 407-523-5701

Pricing Information

Contact Us for more information or to place an order.

Michelle Harda
(412) 269-1872
mharda@trackabout.com

Mobile Devices Warranty Information and Repair

The following procedures explain the options available to TrackAbout customers in the event that warranty or repair service is needed on hardware purchased. Please call TrackAbout if you have any questions regarding the procedure to process hardware issues.

Within 30 Days of Purchase

All hardware that doesn’t work properly within 30 days after purchasing can be replaced if you have the original packaging. Please do not write on the original packaging. Contact the salesperson who sold you the device to process the return.

1 Year Manufacturer’s Warranty

Motorola (Symbol) support contact 1-800-653-5350 Intermec support contact 1-800-755-5505 Psion Teklogix Corp support contact 1-800-387-8898 Datamax-O’Neil printer support contact 1-800-796-6345

Out of Warranty

Suggested repair companies

Legacy Inc.

Legacy Inc. repairs all major mobile computers and printers. A preferred-customer repair program has been developed for TrackAbout customers. This program guarantees 3-5 business day turnaround. Contact Legacy’s National Corporate Account Manager, Megan Quinn at 630-622-2033 and mention that you are a TrackAbout customer. To expedite repairs, fill and fax back to Legacy the Repair Authorization and the Credit Card Authorization forms which must accompany each repairs. Forms are below.

Note that Legacy Global also offers Extended Warranty and Advanced replacement programs.

Contact

Megan Quinn - Director of Retail Technology Services

• Email: mquinn@legacyglobal.com
• Phone Direct 630-622-2033 Toll-free 866-271-9891 • Fax 630-622-2044
• Web Site: www.legacyglobal.com

Forms

• Legacy Inc Repair Authorization Form
• Legacy Inc. Credit Card Authorization form

OLD PDF Document: Handheld Warranty Information and Repair Options

Link to web form

E.D. Systems

866-724-2310

Ryzex Group

800-735-2845

Intrinsically Safe

Mobile Units including the Motorola MC 9500 and MC 9000 both meet or exceed Palm Device intrinsically safe rating which is Class 1 Division 2.

Class

Class l Areas in which flammable gases or vapors may be present in sufficient quantities to be explosive or ignitable.
Class ll Areas made hazardous by the presence of combustible dust.
Class lll Areas in which there are easily ignitable fibers or flyings present, due to the type of material being handled, stored or processed-but in which such fibers or flyings are not likely to be in suspension in the air in quantities sufficient to produce ignitable mixtures.

Divisions

Division 1 - Normal Situation: A hazard is present in the everyday normal production operation or during frequent repair and/or maintenance activity.
Division 2 - Abnormal Situation: Potentially hazardous material is expected to be safely confined within closed containers or closed systems, and will be present in the atmosphere only through accidental rupture, breakage, or abnormal operation.

Groups

Group A, B, C & D Gases and vapors in Class l locations are classified into four groups, by the code A, B, C, and D. These materials are grouped according to the ignition temperature of the substance, its explosion pressure and other flammability characteristics.
Groups E, F & G Combustible dust in Class ll locations are classified according to ignition temperature and t he conductivity of the hazardous substance.

Draft: Devices