Mobile Device Troubleshooting

Trouble syncing

Device errors out in the middle of a sync.

• Make note of the error displayed (if possible leave it on the screen)
• Contact TrackAbout Support

Device fails to initiate a sync at all

• Try another "good" Device in this cradle

(If this sync works, it confirms that the issue is with that "problem" Device).

• Try the "problem" Device in another cradle

(If this sync works, it confirms that the issue is with that first cradle)

The sync was successful with another cradle, so the issue appears to be with the first cradle

All Devices fail to sync with that cradle; but they sync fine when using another cradle

• Ensure that the cradle is firmly plugged into the Data cable.
• Ensure that the Data cable is firmly plugged into the Computer
• Ensure that the Cradle has power (Power cord is plugged in and connected to a working outlet).

The sync continues to fail for the "problem" Device in both cases above:

• Check the metal connectors in the cradle and on the Device itself.

If there is dirt or grime on the connectors, it can interfere with a sync.

• Check that the Device has power

Device must be powered on to Sync

• Ensure that TrackAbout is installed on the Device

Device powers up as normal and is responsive but TrackAbout seems to be missing

• Go to the Mobile Units section of the TrackAbout Website and re-install the TA Mobile software from the Software downloads link

Device will not turn on

• Ensure it has a battery
• Try using a spare charged batter or one from another device

WARNING! removing the battery from a working Device will remove TrackAbout from that Device

Windows Mobile

Microsoft Activesync Problems

Windows Mobile Devices sync using Microsoft's Activesync software. Many Activesync issues can be resolved with the following steps:

• Check the contacts within the cradle and on the device itself for dirt or grime. If any is found, clean them as this can interfere with conenctivity
• Disconnect your device from the sync cable or cradle and then reconnect it. If you still have problems...
• Disconnect, perform a soft reset, and then reconnect your device. If you still have problems ...
• Close ActiveSync on your PC and try again. If you still have problems...
• Close down all the programs on your PC, reboot it, and then try again. If you still have problems...

If you are still having problems, then before going on to these advanced steps please contact TrackAbout Support.

• Uninstall ActiveSync and reinstall it on your PC. Make sure you're using the latest version. You can download it for free from :::the link in the Mobile Units>Software downloads page of your TrackAbout Site

If the above steps do not resolve your Activesync issue, please consult Microsoft's troubleshooting guide:

Troubleshooting Activesync issues .

Device Computer Cold and Warm Boot Procedures

Symbol MC3000 series:

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Press the "7" key, the "9" key, and the red "Power" key simultaneously

If a warm boot isn't succesful, and you are still having problems, then before going on to doing a cold boot, please contact TrackAbout Support.

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Press the "1" key, the "9" key, and the red "Power" key simultaneously
  
• The mobile computer initializes.
• Calibrate the screen.

Symbol MC9090 series

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot, release the Power button.

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Press the primary battery release on the mobile computer to partially eject the battery from the mobile computer.
• While the battery is partially released, simultaneously press and release the handle trigger and the Power button.
• Push the battery to fully re-insert it in the mobile computer. One audible click can be heard as the battery is fully inserted.
• The mobile computer initializes.
• Calibrate the screen.

Symbol Mc 75

Warm Boot

• Hold down the Power button for approximately five seconds. As soon as the MC75 starts to boot release the Power button.

Cold Boot

• Simultaneously press the Power button and the 1 and 9 keys.

Psion Teklogix Workabout Pro (Coastal Welding Supply)

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Press and hold down the [FN/BLUE] key and the [ENTER] key simultaneously

     for a minimum of six seconds.

Cold Boot and launch the Windows 5.0 operating system (bypassing the BooSt menu):

• Press and hold down the [FN/BLUE] [FN/ORANGE] and [ENTER] keys

     simultaneously for a minimum of six seconds.

SD Cards

Some TrackAbout Devices have slots for SD flash memory cards. Those slots are used to backup actions completed on those Device computers within the TrackAbout application. When purchasing SD flash memory for use with TrackAbout, please insure that the cards meet one of the following specifications:

• 150x speed rating

OR

• Class 6 speed rated

SD flash memory cards with lower speed ratings than these will cause significant performance problems when working within the TrackAbout application.

Palm OS

Palm HotSync Issues

• If you are experiencing problems synchronizing your Device device to the TrackAbout website, please follow the steps listed below:
• Insert your TrackAbout Device into the cradle and check for illuminated lights in the lower left hand corner of the cradle. The Device unit does not need to be turned on.
• If the red or green light is illuminated, try to sync your Device by pushing the sync button on the cradle.
• If no lights are illuminated, check the following. Make sure the Device unit is firmly and fully inserted into the cradle. Check to make sure there is power to the cradle, power supply and wall outlet. Try inserting a different Device into the cradle.
• Push the sync button on the cradle and listen for the sync tones.
• You should next see a "box" for the Palm HotSync manager program on your computer screen. Palm's HotSync manager is the program that allows your PC and your Palm Device computer to "talk" to each other.

• If the Palm HotSync "box" does not appear, check that the HotSync manager application is running.  You'll see an icon that looks like this in the system tray (bottom right of your computer's monitor):

• If HotSync Manager is not running, navigate to Start>All Programs>Palm Desktop and click on the HotSync manager icon
• if HotSync Manager is running, right click on the HotSync manager icon in your system tray, and insure that there is a check mark next to "Local Serial"

• If the Palm HotSync box appears, you should next see the TrackAbout Conduit. The TrackAbout conduit allows your computer to send the data on your Palm Device computer to the TrackAbout website.

• If the TrackAbout conduit does not appear at all, login to the TrackAbout website, and reinstall the conduit.

Device Cold and Warm Boot Procedures

Symbol 1500's

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Using a paperclip, pin, or thumbtack push the reset button on the back of the unit.

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Hold down the power button
• While holding down the power button, press the reset button on the back of the device.
• Should get message warning erasing data Press the upper half of the scroll button.

Symbol 1800's

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Remove battery cover.
• Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery.
• Replace battery cover.

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Remove battery cover.
• Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery.
• Press and hold Power button.
• Release Power button.
• Release Reset button.
• Replace battery cover.
• Verify that the user is prompted to re-align the screen, etc.