Stopped Assets

Stopped Assets

The Clear Complaint / Block Maintenance maintenance actions are used to return "Stopped" assets to circulation.

Complaint

This is a feature available to operators during the handheld Proof of Delivery process. Operators can act on specific cylinders by associating a customer complaint with the asset.

The operator will only be permitted to proceed if assets have already been scanned onto the record as returns. Otherwise, an error message will show and the operator will not be allowed to continue.

Complaint: Full Return

The asset will still be included in the Return record. However, once saved to the website, the use state for the asset will change to Complaint and will not be permitted for use in most other processes until the Complaint is removed

Block

The Block action is used to identify assets with issues and prevent them from being used in TrackAbout processes such as Filling, Sorting and Delivery. Blocked assets must go through the maintenance process before returning to regular service.

Block Asset Validation

The Block Assets actions can include wireless lookups. This means, when an operator scans an asset, TrackAbout will look for information specific to that asset and make sure it's valid for the action.

For instance, if an invalid asset is scanned or keyed into the Block Asset Screen, an error message will be shown and the asset will not be allowed to be scrapped.

There are several scenarios in which an asset might be invalid for the action depending on the business rules enabled for the client. For example: The asset is not registered in the system The asset is in an invalid Use State for block (such as it is already "Blocked") The asset is know to be part of a bundle or pack

Recall

Reason Codes

Each of the Stopped Asset actions is configured to use reason codes. These would be reasons why the customer, driver, or operator is registering the asset with a complaint.

In each action, the operator will be required to select a reason before the action can be completed and saved.

Website Tools and Reporting

Register Complaint/Recall/Block for Cylinders

This page allows you to register a Complaint/Recall/Block for one or more assets in the TrackAbout system

You may override the Date & Time of the record you are creating. Otherwise, the record will be created with the current Date & Time

You can add assets by entering a Barcode

When you submit this page by clicking the Save button, a new Complaint/Recall/Block Action record will be created based upon the selected stop reason and you will immediately link to the record's page

Operators are required to select a reason for why the asset is being marked as Complaint/Recall/Block

For clients using asset Use States: Depending on the reason selected, the use state of the asset will be changed as follows: • Block – use state of Blocked • Complaint ¬– use state of Complaint • Recall – use state of Recall. Assets that have a Recall use state, when picked up from a customer, will alert the driver that the asset being picked up has been blocked, but can still be returned

Removing a Complaint / Block / Recall

The Clear Complaint / Block Maintenance sub-actions are used to return "Stopped" assets to circulation.

• Users can only perform maintenance on one stopped asset at a time.
• The 'Clear Complaint / Block' sub-actions are only available when the scanned asset is in a stopped use state (complaint (full or empty), blocked, or recalled).
• When the user scans a stopped asset, the handheld presents a 'Reason' button they can use to view the stop details.
• The system can also be configured to allow the user to select the resulting Use State for that asset.

Use States

For clients tracking asset Use States, upon completion of the Complaint or Block process, asset Use States will be updated to either Complaint or Block status

Once in a Status of Retired, the asset will not be permitted for use in most TAM6 handheld actions.