Troubleshooting Connectivity

No Internet Connectivity

• Check if this is only affecting you or your whole office. If only you reboot your computer. You can also check if other devices using the same network have issues too.
• Contact your IT or network department or IT contractor. For small operations, reboot you cable modem and routers, wait 5 minutes and try again. If problem persist, contact you internet service provider.
• See also Advanced troubleshooting below

Slow access

Internet speed test sites

• OOKLA http://www.speedtest.net/
• Speakeasy http://www.speakeasy.net/speedtest/
• Comcast http://speedtest.comcast.net/
• Verizon http://my.verizon.com/services/speedtest

Only TrackAbout access is slow

• All pages or specific page is slow?
• Affects all computers?
• Affects all locations?

Internet access but no TrackAbout Access

• Check the TrackAbout System Status url: http://status.trackabout.com. While at this site, please subscribe to notifications and updates on exactly when our system is being updated. If a system is doing, our engineers are likely already working on restoring the service. Feel free to contact the Support team.
• Use this web site to check if the issue might be just your location or geographical region, or affecting everyone http://downforeveryoneorjustme.com/app.trackabout.com
  • Check other web sites: http://downforeveryoneorjustme.com/

• Check Internet access using TrackAbout TAMobile
  • Launch TAMobile 6 (TrackAbout on the handheld)
  • Select Utilities then select CONFIG
  • From the drop-down list, select Save Mode and select Wireless Mode

• Ping test: Open a command prompt and type:

  >ping ping.trackabout.com

• Trace Route: Open a command prompt and type:

  >tracert ping.trackabout.com

Mobile device

No Connectivity

• Using the mobile browser, open the Google search page www.google.com
• Still no access? If device has Wifi and Cellular turned on, turn off the Wifi and try again. (Sometime Wifi are not reliable)
• In the TAMobile 6 app, use the wireless Lookup feature , entering '111' for serial number or barcode, you should be able to confirm Internet access as well as reacing the TrackAbout servers.

Connecting a Rugged Handheld to a Wireless Network

If you are having problem connecting to your wireless network, contact your IT or network department or IT contractor. See also Advanced troubleshooting below

Testing WIFI

Using a smartphone, several Apps exist to test Wifi signal strength and coverage

Android Free Apps

• WIFI Analyser

iOS Free Apps

• Network Analyzer Lite

Advanced troubleshooting

Miscelaneous Tools

• Link to page Troubleshooting with Ping and Trace Route

Unable to connect to WIFI network from Rugged Handheld

If you are unable to get Internet access but you connect to the Wifi networks, follow the steps below. This is related to the IEEE 802.11d, a specification that adds support for "additional regulatory domains" such as country information element to beacons, probe requests, and probe responses.

Config Editor

1. Make sure the Wifi Radio is turned on.
2. Make sure to uncradle your device. Depending on your PC settings, the WIFI will not connect if the handheld is in the cradle.
3. Select the config Editor in the Wireless companion (can be different based on you OS). Choose Options:
   1. From the drop-down list, select Regulatory
   2. Settings = USA
   3. Enable 802.11d = UN-check this box!
   4. Save and Click the 'X' in the upper right to close the app
   5. Back in the Config Editor, click the X in the upper right
4. Enable Internet
   1. Access the Settings - Connections - WIFI. There select Connect to Internet