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Difference between revisions of "Hardware Selection and Repair"
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=== Handheld Selection === | === Handheld Selection === | ||
| − | <br> | + | |
| − | What kind of handhelds do you need? Here are the recommended handheld models from TrackAbout. | + | <br> What kind of handhelds do you need? Here are the recommended handheld models from TrackAbout. <br> <br> |
| − | <br> | + | |
| − | <br> | + | {| cellspacing="0" cellpadding="5" border="1" class="wikitable" |
| − | {| | ||
|- | |- | ||
| − | ! Device | + | ! Device |
| − | ! User Guide | + | ! User Guide |
! Notes | ! Notes | ||
|- | |- | ||
| − | | [[Image: | + | | [[Image:Es400 front.png|thumb|60px]] |
| − | |[https://docs.symbol.com/manuals/13631001a.pdf ES400 User Guide] | + | | [https://docs.symbol.com/manuals/13631001a.pdf ES400 User Guide] |
| − | | No additional notes | + | | No additional notes |
|- | |- | ||
| − | | [[Image:MC 1000.PNG|thumb|65px | + | | [[Image:MC 1000.PNG|thumb|65px]] |
| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=8778602apdf&sliceId=&dialogID=227596737&stateId=1%200%20227602288 MC 1000 User Guide] | + | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=8778602apdf&sliceId=&dialogID=227596737&stateId=1%200%20227602288 MC 1000 User Guide] |
| − | | No additional notes | + | | No additional notes |
|- | |- | ||
| − | | [[Image:Symbol-MC3000.gif|thumb|65px | + | | [[Image:Symbol-MC3000.gif|thumb|65px]] |
| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=6889901apdf&sliceId=&dialogID=222578646&stateId=0%200%2030813034 MC 3000 User Guide] | + | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=6889901apdf&sliceId=&dialogID=222578646&stateId=0%200%2030813034 MC 3000 User Guide] |
| | | | ||
| − | * MC3090 Wireless: This handheld can only talk to the server by being syncronized in a docking station. This is recommended for drivers if you will not be doing any mobile printing. | + | *MC3090 Wireless: This handheld can only talk to the server by being syncronized in a docking station. This is recommended for drivers if you will not be doing any mobile printing. |
| + | |||
|- | |- | ||
| − | | [[Image: MC3090.jpg|thumb|65px | + | | [[Image:MC3090.jpg|thumb|65px]] |
| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=6889905apdf&sliceId=&dialogID=224026009&stateId=1%200%20224028036 MC 3090 User Guide] | + | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=6889905apdf&sliceId=&dialogID=224026009&stateId=1%200%20224028036 MC 3090 User Guide] |
| − | | | + | | |
| − | * MC3090 Wireless + Bluetooth:Bluetooth is recommended for any worker who might do mobile printing at some point. So a good question is whether or not you see your drivers doing paperless deliveries with printing receipts at customer sites some day. If so then you should consider the bluetooth handhelds. | + | *MC3090 Wireless + Bluetooth:Bluetooth is recommended for any worker who might do mobile printing at some point. So a good question is whether or not you see your drivers doing paperless deliveries with printing receipts at customer sites some day. If so then you should consider the bluetooth handhelds. |
| − | <br> | + | |
| − | * This handheld can talk through a regular wifi network. This is the same kind of network that is used to connect laptops to the internet from airports and offices. This handheld is recommended for plant and dock handhelds. This wifi connection allows real-time inventory control and the handhelds can get wireless alerts and do other more interactive data transfer. | + | <br> |
| − | <br> | + | |
| − | * This device supports SD memory cards | + | *This handheld can talk through a regular wifi network. This is the same kind of network that is used to connect laptops to the internet from airports and offices. This handheld is recommended for plant and dock handhelds. This wifi connection allows real-time inventory control and the handhelds can get wireless alerts and do other more interactive data transfer. |
| + | |||
| + | <br> | ||
| + | |||
| + | *This device supports SD memory cards | ||
| + | |||
|- | |- | ||
| − | | [[Image: MC 3190.PNG|thumb|65px | + | | [[Image:MC 3190.PNG|thumb|65px]] |
| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=12428902apdf&sliceId=&dialogID=233606365&stateId=1 | + | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=12428902apdf&sliceId=&dialogID=233606365&stateId=1 MC 3190 User Guide] |
| − | | | + | | |
| − | * This device supports SDHC memory cards | + | *This device supports SDHC memory cards |
| + | |||
|- | |- | ||
| − | | [[Image: MC 35.PNG|thumb|65px | + | | [[Image:MC 35.PNG|thumb|65px]] |
| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=10698402apdf&sliceId=&dialogID=227608499&stateId=1%200%20227602730 MC 35 User Guide] | + | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=10698402apdf&sliceId=&dialogID=227608499&stateId=1%200%20227602730 MC 35 User Guide] |
| No additional notes | | No additional notes | ||
|- | |- | ||
| − | | [[Image: MC 55.PNG|thumb|65px | + | | [[Image:MC 55.PNG|thumb|65px]] |
| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=10885905apdf&sliceId=&dialogID=227606522&stateId=1%200%20227602741 MC 55 User Guide] | + | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=10885905apdf&sliceId=&dialogID=227606522&stateId=1%200%20227602741 MC 55 User Guide] |
| No additional notes | | No additional notes | ||
|- | |- | ||
| − | | [[Image: MC65A.jpg|thumb|65px | + | | [[Image:MC65A.jpg|thumb|65px]] |
| − | | [http://www.motorola.com/web/Business/microsites/US-EN/MC65/index.html MC 65 Info] | + | | [http://www.motorola.com/web/Business/microsites/US-EN/MC65/index.html MC 65 Info] |
| | | | ||
| − | * The MC65 Supports MicroSD or MicroSDHC cards up to 32GB in size. | + | *The MC65 Supports MicroSD or MicroSDHC cards up to 32GB in size. |
| − | * TrackAbout recommends MicroSDHC Class 10 cards for the fastest speeds. | + | *TrackAbout recommends MicroSDHC Class 10 cards for the fastest speeds. |
| − | * Any size is fine. The cheaper 8GB cards will be plenty of space. | + | *Any size is fine. The cheaper 8GB cards will be plenty of space. |
| + | |||
|- | |- | ||
| − | | [[Image: MC 70.PNG|thumb|65px | + | | [[Image:MC 70.PNG|thumb|65px]] |
| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=7176904apdf&sliceId=&dialogID=227608676&stateId=1%200%20227602791 MC 70 Users Guide] | + | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=7176904apdf&sliceId=&dialogID=227608676&stateId=1%200%20227602791 MC 70 Users Guide] |
| − | | | + | | |
| − | * MC70 Wireless + Bluetooth + Cellular: Cellular allows real-time communication with driver handhelds in the field. We do not have any customers that have gone with this option. The MC70s are also a different form factor which I think is not quite as good for heavy scanning as the MC30XX series of handhelds. Also with the advent of "MiFi" (wireless routers from Verizon and Sprint that are on the cellular network but support a local wifi network) you could put one of these MiFi devices in the truck and give the drivers real-time communication near the truck with a wifi device rather than a cellular device. | + | *MC70 Wireless + Bluetooth + Cellular: Cellular allows real-time communication with driver handhelds in the field. We do not have any customers that have gone with this option. The MC70s are also a different form factor which I think is not quite as good for heavy scanning as the MC30XX series of handhelds. Also with the advent of "MiFi" (wireless routers from Verizon and Sprint that are on the cellular network but support a local wifi network) you could put one of these MiFi devices in the truck and give the drivers real-time communication near the truck with a wifi device rather than a cellular device. |
| − | <br> | + | |
| − | * This device supports SD memory cards | + | <br> |
| + | |||
| + | *This device supports SD memory cards | ||
| + | |||
|- | |- | ||
| − | | [[Image: MC75A.jpg|thumb|65px | + | | [[Image:MC75A.jpg|thumb|65px]] |
| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=13350301apdf&sliceId=&dialogID=222582024&stateId=0%200%2030813193 MC 75 User Guide] | + | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=13350301apdf&sliceId=&dialogID=222582024&stateId=0%200%2030813193 MC 75 User Guide] |
| No additional notes | | No additional notes | ||
|- | |- | ||
| − | | [[Image: MC9000.jpg|thumb|65px | + | | [[Image:MC9000.jpg|thumb|65px]] |
| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=13350301apdf&sliceId=&dialogID=222582024&stateId=0%200%2030813193 MC 9000 User Guide] | + | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=13350301apdf&sliceId=&dialogID=222582024&stateId=0%200%2030813193 MC 9000 User Guide] |
| No additional notes | | No additional notes | ||
|- | |- | ||
| − | | [[Image: Workabout.png | + | | [[Image:Workabout.png|thumb|65px]] |
| − | | [http://www.axed.com.pl/Manuals/User_Manual.pdf Workabout Pro User Guide] | + | | [http://www.axed.com.pl/Manuals/User_Manual.pdf Workabout Pro User Guide] |
| No additional notes | | No additional notes | ||
|} | |} | ||
| − | <br> | + | <br> <br> |
| − | <br> | + | |
==== Rugged Device Specifications ==== | ==== Rugged Device Specifications ==== | ||
| − | <br> | + | |
| − | {| | + | <br> |
| + | |||
| + | {| cellspacing="0" cellpadding="5" border="1" class="wikitable" | ||
|- | |- | ||
! Specification | ! Specification | ||
| − | ! Definition | + | ! Definition |
! Recommendation | ! Recommendation | ||
|- | |- | ||
| − | | Ingress Protection Rating | + | | Ingress Protection Rating |
| − | | This evaluates how well a device stands up to environmental factors. Higher numbers designate greater protection. | + | | This evaluates how well a device stands up to environmental factors. Higher numbers designate greater protection. The first number refers to solids, the second number refers to liquids. |
| − | | IP54 at a minimum. IP64 is better. | + | | IP54 at a minimum. IP64 is better. |
|- | |- | ||
| − | | Intrinsic Safety (I-Safe) | + | | Intrinsic Safety (I-Safe) |
| An intrinsically safe device will not ignite combustibles. | | An intrinsically safe device will not ignite combustibles. | ||
| − | | Intrinsic Safety ratings should be evaluated for devices used in hazardous environments. | + | | Intrinsic Safety ratings should be evaluated for devices used in hazardous environments. Certifications correspond to the hazardous environments for which a device is recommended for use. |
|- | |- | ||
| − | | MIL-STD | + | | MIL-STD |
| − | | US Military reliability testing standard which ensures that a device will perform in extreme weather conditions and withstand occasional shocks (drops). | + | | US Military reliability testing standard which ensures that a device will perform in extreme weather conditions and withstand occasional shocks (drops). |
| 810-G | | 810-G | ||
|- | |- | ||
| − | | Drop Spec | + | | Drop Spec |
| − | | This is a measurement of how far a device has been dropped and continued to perform. | + | | This is a measurement of how far a device has been dropped and continued to perform. The test can vary from one manufacturer to another. |
| The MIL-STD 810-G standard requires 26 drops from 1.2 m (4 ft) onto plywood. | | The MIL-STD 810-G standard requires 26 drops from 1.2 m (4 ft) onto plywood. | ||
|} | |} | ||
| − | <br> | + | <br> |
| + | |||
| + | == Printers == | ||
| − | + | <br> | |
| − | + | {| cellspacing="0" cellpadding="5" border="1" class="wikitable" | |
| − | {| | ||
|- | |- | ||
| − | ! Device | + | ! Device |
| − | ! User Guide | + | ! User Guide |
! Notes | ! Notes | ||
|- | |- | ||
| − | | [[Image: | + | | [[Image:8i swfload 245x200.jpg|thumb|60px]] |
| − | |[http://www.datamax-oneil.com/do/com/en-us/file.cfm/110139.pdf?contentID=4383 8i User Guide] | + | | [http://www.datamax-oneil.com/do/com/en-us/file.cfm/110139.pdf?contentID=4383 8i User Guide] |
| No additional notes | | No additional notes | ||
|} | |} | ||
| − | |||
| − | == Pricing Information == | + | <br> |
| − | [[Contact Us#Sales|Contact Us]] for more information or to place an order. | + | |
| + | == Pricing Information == | ||
| + | |||
| + | [[Contact Us#Sales|Contact Us]] for more information or to place an order. | ||
| − | '''Roxanne Brown<br> | + | '''Roxanne Brown<br>''' (412) 269-1872<br> [mailto:rbrown@trackabout.com rbrown@trackabout.com] |
| − | (412) 269-1872<br> | ||
| − | [mailto:rbrown@trackabout.com rbrown@trackabout.com] | ||
| − | ==Handheld Repair Program== | + | == Handheld Repair Program == |
=== Warranty and Repairs === | === Warranty and Repairs === | ||
| − | |||
| − | PDF Document: | + | See document below on how to address hardware issue: |
| − | [[Media: | + | |
| + | PDF Document: [[Media:Hardware_Repair_122010.pdf|Handheld Warranty Information and Repair Options]] | ||
| + | |||
| + | === Palm Repairs === | ||
| − | + | TrackAbout has a repair program for Symbol Palm Terminals. In association with Legacy, a company founded by ex-Symbol repair specialists, a preferred-customer repair program has been developed for TrackAbout customers. | |
| − | TrackAbout has a repair program for Symbol Palm Terminals. | ||
| − | ===intrinsically Safe Alternatives to Palm=== | + | === intrinsically Safe Alternatives to Palm === |
| − | <br> | + | |
| − | Mobile Units including the Motorola MC 65, MC 75, MC 9500, and MC 9000 all meet or exceed Palm Device intrinsically safe rating which is Class 1 Division 2. | + | <br> Mobile Units including the Motorola MC 65, MC 75, MC 9500, and MC 9000 all meet or exceed Palm Device intrinsically safe rating which is Class 1 Division 2. <br> <br> '''Class''' <br> <br> '''Class l''' Areas in which flammable gases or vapors may be present in sufficient quantities to be explosive or ignitable. <br> '''Class ll''' Areas made hazardous by the presence of combustible dust. <br> '''Class lll''' Areas in which there are easily ignitable fibers or flyings present, due to the type of material being handled, stored or processed-but in which such fibers or flyings are not likely to be in suspension in the air in quantities sufficient to produce ignitable mixtures. <br> <br> '''Divisions''' <br> <br> '''Division 1''' - Normal Situation: A hazard is present in the everyday normal production operation or during frequent repair and/or maintenance activity. <br> '''Division 2''' - Abnormal Situation: Potentially hazardous material is expected to be safely confined within closed containers or closed systems, and will be present in the atmosphere only through accidental rupture, breakage, or abnormal operation. <br> <br> '''Groups''' <br> <br> '''Group A, B, C & D''' Gases and vapors in Class l locations are classified into four groups, by the code A, B, C, and D. These materials are grouped according to the ignition temperature of the substance, its explosion pressure and other flammability characteristics. <br> '''Groups E, F & G''' Combustible dust in Class ll locations are classified according to ignition temperature and t he conductivity of the hazardous substance. <br> <br> |
| − | <br> | + | |
| − | <br> | + | [[Image:Electric_safe_chart.png|992x196px]] |
| − | '''Class''' | ||
| − | <br> | ||
| − | <br> | ||
| − | '''Class l''' Areas in which flammable gases or vapors may be present in sufficient quantities to be explosive or ignitable. | ||
| − | <br> | ||
| − | '''Class ll''' Areas made hazardous by the presence of combustible dust. | ||
| − | <br> | ||
| − | '''Class lll''' Areas in which there are easily ignitable fibers or flyings present, due to the type of material being handled, stored or processed-but in which such fibers or flyings are not likely to be in suspension in the air in quantities sufficient to produce ignitable mixtures. | ||
| − | <br> | ||
| − | <br> | ||
| − | '''Divisions''' | ||
| − | <br> | ||
| − | <br> | ||
| − | '''Division 1''' - Normal Situation: A hazard is present in the everyday normal production operation or during frequent repair and/or maintenance activity. | ||
| − | <br> | ||
| − | '''Division 2''' - Abnormal Situation: Potentially hazardous material is expected to be safely confined within closed containers or closed systems, and will be present in the atmosphere only through accidental rupture, breakage, or abnormal operation. | ||
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Revision as of 17:02, 13 November 2011
Handheld Selection
What kind of handhelds do you need? Here are the recommended handheld models from TrackAbout.
| Device | User Guide | Notes |
|---|---|---|
| ES400 User Guide | No additional notes | |
| MC 1000 User Guide | No additional notes | |
| MC 3000 User Guide |
| |
| MC 3090 User Guide |
| |
| MC 3190 User Guide |
| |
| MC 35 User Guide | No additional notes | |
| MC 55 User Guide | No additional notes | |
| MC 65 Info |
| |
| MC 70 Users Guide |
| |
| MC 75 User Guide | No additional notes | |
| MC 9000 User Guide | No additional notes | |
| Workabout Pro User Guide | No additional notes |
Rugged Device Specifications
| Specification | Definition | Recommendation |
|---|---|---|
| Ingress Protection Rating | This evaluates how well a device stands up to environmental factors. Higher numbers designate greater protection. The first number refers to solids, the second number refers to liquids. | IP54 at a minimum. IP64 is better. |
| Intrinsic Safety (I-Safe) | An intrinsically safe device will not ignite combustibles. | Intrinsic Safety ratings should be evaluated for devices used in hazardous environments. Certifications correspond to the hazardous environments for which a device is recommended for use. |
| MIL-STD | US Military reliability testing standard which ensures that a device will perform in extreme weather conditions and withstand occasional shocks (drops). | 810-G |
| Drop Spec | This is a measurement of how far a device has been dropped and continued to perform. The test can vary from one manufacturer to another. | The MIL-STD 810-G standard requires 26 drops from 1.2 m (4 ft) onto plywood. |
Printers
| Device | User Guide | Notes |
|---|---|---|
| 8i User Guide | No additional notes |
Pricing Information
Contact Us for more information or to place an order.
Roxanne Brown
(412) 269-1872
rbrown@trackabout.com
Handheld Repair Program
Warranty and Repairs
See document below on how to address hardware issue:
PDF Document: Handheld Warranty Information and Repair Options
Palm Repairs
TrackAbout has a repair program for Symbol Palm Terminals. In association with Legacy, a company founded by ex-Symbol repair specialists, a preferred-customer repair program has been developed for TrackAbout customers.
intrinsically Safe Alternatives to Palm
Mobile Units including the Motorola MC 65, MC 75, MC 9500, and MC 9000 all meet or exceed Palm Device intrinsically safe rating which is Class 1 Division 2.
Class
Class l Areas in which flammable gases or vapors may be present in sufficient quantities to be explosive or ignitable.
Class ll Areas made hazardous by the presence of combustible dust.
Class lll Areas in which there are easily ignitable fibers or flyings present, due to the type of material being handled, stored or processed-but in which such fibers or flyings are not likely to be in suspension in the air in quantities sufficient to produce ignitable mixtures.
Divisions
Division 1 - Normal Situation: A hazard is present in the everyday normal production operation or during frequent repair and/or maintenance activity.
Division 2 - Abnormal Situation: Potentially hazardous material is expected to be safely confined within closed containers or closed systems, and will be present in the atmosphere only through accidental rupture, breakage, or abnormal operation.
Groups
Group A, B, C & D Gases and vapors in Class l locations are classified into four groups, by the code A, B, C, and D. These materials are grouped according to the ignition temperature of the substance, its explosion pressure and other flammability characteristics.
Groups E, F & G Combustible dust in Class ll locations are classified according to ignition temperature and t he conductivity of the hazardous substance.
