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Do you have a Windows Mobile Device

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SD Cards

Some TrackAbout Devices have slots for SD flash memory cards. Those slots are used to backup actions completed on those Device computers within the TrackAbout application. When purchasing SD flash memory for use with TrackAbout, please insure that the cards meet one of the following specifications:

• 150x speed rating

OR

• Class 6 speed rated

SD flash memory cards with lower speed ratings than these will cause significant performance problems when working within the TrackAbout application.

Palm OS

Palm HotSync Issues

• If you are experiencing problems synchronizing your Device device to the TrackAbout website, please follow the steps listed below:
• Insert your TrackAbout Device into the cradle and check for illuminated lights in the lower left hand corner of the cradle. The Device unit does not need to be turned on.
• If the red or green light is illuminated, try to sync your Device by pushing the sync button on the cradle.
• If no lights are illuminated, check the following. Make sure the Device unit is firmly and fully inserted into the cradle. Check to make sure there is power to the cradle, power supply and wall outlet. Try inserting a different Device into the cradle.
• Push the sync button on the cradle and listen for the sync tones.
• You should next see a "box" for the Palm HotSync manager program on your computer screen. Palm's HotSync manager is the program that allows your PC and your Palm Device computer to "talk" to each other.

• If the Palm HotSync "box" does not appear, check that the HotSync manager application is running.  You'll see an icon that looks like this in the system tray (bottom right of your computer's monitor):

• If HotSync Manager is not running, navigate to Start>All Programs>Palm Desktop and click on the HotSync manager icon
• if HotSync Manager is running, right click on the HotSync manager icon in your system tray, and insure that there is a check mark next to "Local Serial"

• If the Palm HotSync box appears, you should next see the TrackAbout Conduit. The TrackAbout conduit allows your computer to send the data on your Palm Device computer to the TrackAbout website.

• If the TrackAbout conduit does not appear at all, login to the TrackAbout website, and reinstall the conduit.

Device Cold and Warm Boot Procedures

Symbol 1500's

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Using a paperclip, pin, or thumbtack push the reset button on the back of the unit.

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Hold down the power button
• While holding down the power button, press the reset button on the back of the device.
• Should get message warning erasing data Press the upper half of the scroll button.

Symbol 1800's

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Remove battery cover.
• Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery.
• Replace battery cover.

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Remove battery cover.
• Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery.
• Press and hold Power button.
• Release Power button.
• Release Reset button.
• Replace battery cover.
• Verify that the user is prompted to re-align the screen, etc.