Template:WiFi Troubleshooting

WiFi Troubleshooting

See page Troubleshooting Connectivity for more information about troubleshooting connectivity issues.

MC75 (and possibly others)

We ran into a real problem trying to get a new MC75 to connect to a wireless network. We flashed the Operating System of the device to the latest/greatest version, and updated all the drivers, and it still wouldn't connect. For reference, the versions were/are (from the System Info app in Settings):

OS Version: 05.02.20963
OEM Name: Motorola MC75
OEM Version: 02.35.0001

Within the Wireless Status app, under "7) Versions":

Wireless Fusion, Version - 3.00.0.0.304R

We called Motorola/Symbol support, and an engineer solved the problem.

Start >> Programs >> Wireless Companion >> Wireless Launch >> Options

Select "Regulatory" from the dropdown box.
 Under Settings, choose "USA"   
 Uncheck the "Enable 802.11d" checkbox
 Click Save button
 Click "ok"

After disabling 802.11d, the device was able to connect to the wireless network. The explanation was that these devices support some kind of roaming protocol, but if the wireless access point doesn't also support this protocol, the device will not connect. Our access points did not support the protocol, thus no connection.

The next thing you should do is configure the device to connect to your wireless network. Create your profile, and make sure it's working.

The following procedure will save the setting changes into the permanent \Application folder. This will ensure that even if the device is hard-reset, the settings will persist.

Get back to the same Options dialog as before:

Start >> Programs >> Wireless Companion >> Wireless Launch >> Options
Select "Export" from the dropdown box. 
Click the "Export Options" button.
Don't change any of the options, just click the Save button.
Click the "Export All Profiles" button.
Don't change any of the options, just click the Save button.
Click "ok"