Please visit our new TrackAbout Knowledge Base at https://supportkb.trackabout.com for the most-up-to-date documentation on TrackAbout and TrackAbout Mobile.
TrackAbout System Requirements
Below are the requirements for TrackAbout Application Web Site, mobile access and handheld syncing.
Application Web Site
The TrackAbout Application Web site runs in a web browser. The following browsers are acceptable.
- Microsoft Internet Explorer 11 or higher
- Microsoft Edge - Latest version
- Mozilla Firefox - Latest version is generally assumed as the software auto-updates
- Google Chrome - Latest version is generally assumed as the software auto-updates
Due to the amount of information available on the TrackAbout website, we recommend it not be used via a smartphone device. It is not optimized for mobile use. By default on mobile devices, the left pane navigation menu is collapsed.}
TAMobile 6 (Windows Mobile)
Handheld device synchronization requires a computer running Microsoft Windows 7 or above. Windows XP and Vista are no longer supported by Microsoft or TrackAbout.
An available USB port is required for installing TAMobile 6 on a mobile handheld computer and for syncing with a handheld cradle.
Several vendors of rugged mobile computers have provided workarounds. The best we've seen is from a reputable device vendor named Juniper. We have had success connecting with WMDC on a Windows 10 PC using the instructions found here.
Be advised that TrackAbout cannot and will not take responsibility for any problems caused by following the Juniper instructions. That having been said, we have tested their process ourselves to prove that it works. We've also looked inside their installers to see what they do, and as of December 15, 2017, we believe them to be safe for use. Please let us know if you encounter any problems.
Handheld Devices
For details on supported Windows Rugged devices consult this page TrackAbout Certified Devices
For details on devices running iOS/Android operating systems please refer to Smartphone App
Internet connectivity
Download speed 768 Kbps minimum
Firewall and proxy Requirements
Access to the TrackAbout must be allowed by your IT department.
TrackAbout requires outbound connectivity to
- URL
- www.trackabout.com
- test.trackabout.com (only if you have a test environment)
- Outbound Firewall Ports
- TCP/80 = HTTP
- TCP/443 = HTTPS
- TCP/8000 = HTTPS Used for syncing in TAM6
- Inbound Firewall Ports
- None required
- Content Distribution Network (must be whitelisted)
- URL: ta-prod.azureedge.net
- Ports 80, 443
About the CDN
In our May 2018 release, TrackAbout introduced a new performance improvement. TrackAbout is adding a Content Distribution Network to accelerate delivery of certain parts of the web site. Instead of fetching things like images, fonts, javascript and cascading style sheets (CSS) from TrackAbout's web server, static, unchanging files will instead be served from server caches all over the globe.
The result should be that pages load more quickly, as certain parts of every page will be served from servers as close to you as possible.
If your IT department requires whitelisting of specific web sites, please ensure the following endpoints are whitelisted.
- For Production
- ta-prod.azureedge.net ports 80 and 443
- For Test
- ta-test.azureedge.net ports 80 and 443
Prior to the publication of the May 2018 release, you may request the login page from our internal test environment, which we call Staging.
Using Chrome or IE11 Dev Tools (or similar browser dev tools) you should be able to validate that all components of the page are loading properly.
- Open your browser
- Open your browser's Dev Tools (usually F12, or find it in the menu)
- Switch to the Network tab.
- Navigate to https://staging.trackabout.com
The Network tab should populate showing all the components of the login page.
You should see all requests completing successfully. If any of the requests fail, then your network or workstation may be set up to block certain web endpoints on which TrackAbout depends.
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