Please visit our new TrackAbout Knowledge Base at https://supportkb.trackabout.com for the most-up-to-date documentation on TrackAbout and TrackAbout Mobile.
TrackAbout System Requirements
Below are the requirements for TrackAbout Application Web Site, mobile access and handheld syncing.
Application Web Site
The TrackAbout Application Web site runs in a web browser. The following browsers are acceptable.
- Microsoft Internet Explorer 11 or higher
- Microsoft Edge - Latest version
- Mozilla Firefox - Latest version is generally assumed as the software auto-updates
- Google Chrome - Latest version is generally assumed as the software auto-updates
TAMobile 6 (Windows Mobile)
Handheld device synchronization requires a computer running Microsoft Windows 7 or above. Windows XP and Vista are no longer supported by Microsoft or TrackAbout.
An available USB port is required for installing TAMobile 6 on a mobile handheld computer and for syncing with a handheld cradle.
Several vendors of rugged mobile computers have provided workarounds. The best we've seen is from a reputable device vendor named Juniper. We have had success connecting with WMDC on a Windows 10 PC using the instructions found here.
Be advised that TrackAbout cannot and will not take responsibility for any problems caused by following the Juniper instructions. That having been said, we have tested their process ourselves to prove that it works. We've also looked inside their installers to see what they do, and as of December 15, 2017, we believe them to be safe for use. Please let us know if you encounter any problems.
Handheld Devices
For details on supported Windows Rugged devices consult this page TrackAbout Certified Devices
For details on devices running iOS/Android operating systems please refer to Smartphone App
Internet connectivity
Download speed 768 Kbps minimum
Firewall and proxy Requirements
Access to the TrackAbout must be allowed by your IT department.
TrackAbout requires outbound connectivity to
- URL
- www.trackabout.com
- Firewall Ports
- TCP/80, TCP/443, TCP/8000
- 80 = HTTP
- 443 = HTTPS
- 8000 = HTTPS Used for syncing in TAM6
Keywords
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