Please visit our new TrackAbout Knowledge Base at https://supportkb.trackabout.com for the most-up-to-date documentation on TrackAbout and TrackAbout Mobile.
Smartphone App
This page is currently under construction
TrackAbout has a Smartphone corporate App available for iOS and Android platforms. The App is intended for customers of the TrackAbout asset tracking ecosystem. You will need a TrackAbout account to use the App. Call your sales contact for more details.
Introduction
This app enables users to perform asset tracking operations.
Features
Internal Users
- Asset Search - search for assets by tag and view asset details and history
- Locate - set location of assets to internal branch locations
- Delivery - basic delivery of assets
- Add New - basic add new of assets
Follow On Tracking (FOT) Users
The app supports several Follow-On Tracking mobile actions:
- Asset Search - search for assets by tag and view asset details and history
- Move Asset - tracks customer movement of assets between their internal locations
- Record Weight/Volume - sets an asset volume or weight depending on asset type
Requirements
To be able to use the app, you need to be a TrackAbout customer with a service contract.
Apple iOS Devices
- App Download
- Download the latest version of the Apple iOS app in the iTunes app store
- Compatibility
- iOS version 7.0 or higher
- iPhone: iPhone 4, 4S, 5, 5C (Identifying iPhone Models)
- iPad: iPad 3rd, 4th gen, iPad Air, iPad Mini 2st, 2nd gen (Identifying iPad Models)
- iPod Touch: iPod Touch 5th gen (Identifying iPod Models)
Android Devices
- App Download
- Download the latest version of the Android app in the Google Play store
- Compatibility
- Android version 4.0.3 or higher
- A rear-facing 2 megapixel or more camera
- Minimum 1 GB RAM
App Settings
On the main screen of the app tap "Settings"
- Server
- Hostname
- For production environment use: www.trackabout.com
- For test environment use: test.trackabout.com
- Port: 443
- Use SSL should be on or checked
- Feedback
If your device allows vibration you can choose to enable or disable this setting.
- About
Make sure that you have the latest version of the app downloaded from the iTunes or Google Play stores depending on your device. Updating to the latest version of the app may resolve any issues or problems you may be experiencing with the app.
AWS Setup
- The Smartphone app needs to be enabled in your instance. Call your sales contact for more pricing and details.
- The Support team will enable the Smartphone in your instance.
- Mobile Roles Setup
- Create and setup Mobile roles. Be sure to select the correct role purpose. The new role MUST select "Smartphone and Tablet"
- Setup Internal Users
- For each user requiring access, check the box TAMobile Android/iOS
- Also assign the TAMobile Rugged and TAMobile Desktop role and save
Tips & Tricks
TrackAbout iOS Application
Screen capture
- To capture screen in iOS device, hold the ‘Home’ and ‘Power’ buttons simultaneously. The snapshot will be saved in the Pictures.
TrackAbout Android Application
Screen capture
- Screen capture exist natively but depends on the device manufactures
- Samsung Galaxy S3: Press and hold the Power button and the Home button at the same time
- CyanogenMod: Press Volume down + Power for 1 second
- To take screenshots in Android, ‘Screenshot UX Trial’ app can be used. Install the app for free from Google Play and start the service. Clicking on the ‘Camera’ icon on the screen takes the screenshot and saves it in Applications/My files/Screen Capture folder by default.