FAQs

TrackAbout Frequently Asked Questions

Core Tracking

Q- What are sync problems?

A- The number adjacent to Sync Problems represents the number of sync attempts that did not fully process. There are a number of reasons why a handheld would fail to fully process once it reaches the TrackAbout server. It is important to address sync problems quickly as data reached the server in these cases, but they have not fully processed which can affect things such as reports and billing.

Q- What are Ungrouped Audit Records?

A- The number of Audit actions on which assets were scanned but which have not yet been associated with an Audit group. Typically groups are categorized with a title such as customer name. Any ungrouped records displayed here become orphaned until a group is assigned.

Q- What are Records Scanned in the wrong sequence?

A- Records Scanned in the Wrong Sequence represents sequences that are flagged as being in an order that is not logical. For example, an asset may have a delivery action followed by another delivery to a different customer.

Q- What are Non-Delivery Records with Unclassified Assets ?

A- It is likely that this is a result of a new barcode being applied to an asset without having an Add New action performed. The barcode is then subsequently scanned and appears on records as an Unclassified Asset.

Q- What is a collision?

A- A collision occurs when an attempt to attach an asset to a record was made, but TrackAbout was not able to uniquely identify the asset using either the barcode, serial number, or both. The asset on the record which caused the collision will not be saved in TrackAbout until the collision is resolved.

Q- What is an unverified invoice?

A- Invoices are flagged as Unverified Invoices if there are discrepancies between the business system’s version of an invoice and the assets that actually got scanned on an invoice through TrackAbout.

Rental

Q- What are the different kinds of rates?

A- Rental Methods and Rental Rates can be set at a few different levels in the TrackAbout Rental Module (Standard, Bracketed, Customer Specific)...Read More

Q- What are rental classes?

A- A Rental Class is a grouping of Asset Types. The Standard Rate Table is organized by Rental Classes, which determine the way Asset Types are normally rented. For example, an "Industrial, Large" Rental Class could be created for setting rates and rental methods on all 200- and 300-size industrial cylinders...Read More

Q- How is rental calculated?

A- Rental is calculated at the Asset Type level. The rates may be set at the Rental Class level, but all calculations inside TrackAbout are done at the Asset Type Level and then they are rolled up to the Rental Class level as needed...Read More