Mobile Device Troubleshooting

Palm OS

Sync

• If you are experiencing problems synchronizing your handheld device to the TrackAbout website, please follow the steps listed below:
• Insert your TrackAbout handheld into the cradle and check for illuminated lights in the lower left hand corner of the cradle. The handheld unit does not need to be turned on.
• If the red or green light is illuminated, try to sync your handheld by pushing the sync button on the cradle.
• If no lights are illuminated, check the following. Make sure the handheld unit is firmly and fully inserted into the cradle. Check to make sure there is power to the cradle, power supply and wall outlet. Try inserting a different handheld into the cradle.
• Push the sync button on the cradle and listen for the sync tones.
• If nothing happens, continue to follow the steps in this checklist.
• If the Palm HotSync process starts, you will see a screen similar to figure 1 below. This means that you are synchronizing with the Palm software which is only part of the complete TrackAbout synchronization process. The complete process also needs to include synchronizing with the TrackAbout conduit.
• If the conduit pops up during the sync process, then make sure there is a green “Done” showing in at least the top and bottom boxes of the TrackAbout Sync screen as shown in figure 2.

Cold and Warm Boot Procedures

Symbol 1800's

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Remove battery cover.
• Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery.
• Replace battery cover.

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Remove battery cover.
• Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery.
• Press and hold Power button.
• Release Power button.
• Release Reset button.
• Replace battery cover.
• Verify that the user is prompted to re-align the screen, etc.

Windows Mobile

Sync

Cold and Warm Boot Procedures

Symbol MC3000 series:

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Press the "7" key, the "9" key, and the red "Power" key simultaneously

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Press the "1" key, the "9" key, and the red "Power" key simultaneously
  
• The mobile computer initializes.
• Calibrate the screen.

Symbol MC9090 series:

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot, release the Power button.

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Press the primary battery release on the mobile computer to partially eject the battery from the mobile computer.
• While the battery is partially released, simultaneously press and release the handle trigger and the Power button.
• Push the battery to fully re-insert it in the mobile computer. One audible click can be heard as the battery is fully inserted.
• The mobile computer initializes.
• Calibrate the screen.

Psion Teklogix Workabout Pro (Coastal Welding Supply):

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Press and hold down the [FN/BLUE] key and the [ENTER] key simultaneously

     for a minimum of six seconds.

Cold Boot and launch the Windows 5.0 operating system (bypassing         the BooSt menu):

• Press and hold down the [FN/BLUE] [FN/ORANGE] and [ENTER] keys

     simultaneously for a minimum of six seconds.