Please visit our new TrackAbout Knowledge Base at https://supportkb.trackabout.com for the most-up-to-date documentation on TrackAbout and TrackAbout Mobile.
Installing TAMobile
Overview
This page give detailed information on how to download the TAMobile6 software on to your mobile PC or your desktop computer.
Downloading the Software
Computer/PC Setup
- Login to the TrackAbout website and click on the Mobile Units link on the left-hand navigation menu.
- Click on Software Download as you see below.
- Click on the Microsoft Active Sync/WMDC Download button and install Microsoft Active Sync or Windows Mobile Device Center.
- Note: Only complete this step if you don't already have one of these programs on your computer.
- If you have Windows 7 or Vista, you will be downloading Windows Mobile Device Center; otherwise, you will be downloading Microsoft Active Sync.
- Connect/cradle your device with your computer.
Mobile Device Setup
- Click on TrackAbout Mobile Download under Mobile Device Setup.
- Once the application has finished downloading, and with your mobile device still cradled, Run the TAMobileCFXXX.exe file.
- This will automatically take you to the Installation Setup Wizard. Be sure that you device is cradled and active synced . You will see a screen that looks like the one below, that will ask you to install TrackAbout.CF on the device. Click Yes.
- The application will now download on your device.
- The installation wizard will let you know when you are finished downloading the application.
- Note: It may take a few more seconds for the installation to complete on the actual device.
Authorizing a New Mobile Device and Running the Application
Running the TrackAbout Application
If you are using a MC3000 series handheld:
Double-tap on the My Device' Desktop icon, then click on Program Files and open the TrackAboutCF folder. You will see the TrackAbout icon, with the extension .UI. Create a shortcut on your desktop for the program.
If you are using a MC70 series handheld or MC9000 series handheld:
Tap the Start' menu, and you should see the TrackAbout icon.
TAMobile Device Pairing (Registering New Mobile Device)
- When starting TrackAbout Mobile for the first time, you will be presented with an Initial Setup screen.
- Type in your registration key into the box provided and click OK. You can find your registration key on the Software Download page.
- If your registration key is accepted the device will immediately check if the device is authorized.
- If this is a brand new device, then it will likely not be authorized and the Device Pairing screen should be displayed. This screen shows an auto-generated PIN that is used to pair the device for use with TrackAbout.
- Once this Device Pairing screen is shown, you will need to go to the Authorize New Mobile Unit page.
- Type in the PIN currently shown on the device into the Authorize New Mobile Unit page and click Authorize.
- If the device is successfully authorized you will be redirected to the Edit Mobile Unit page for the device that was just authorized to allow you to enter additional information about this device.
- The device should automatically detect that it was authorized successfully and continue with the Sync process.
- If you see a message on the device stating that it Timed Out, simple click Retry and it should immediately detect that it was successfully authorized and continue with the Sync process.
- If you see a message on the device stating that it Timed Out, simple click Retry and it should immediately detect that it was successfully authorized and continue with the Sync process.
- Your device is now authorized for use with TrackAbout.
Logging into TrackAbout on your Mobile Device for the First Time
- After you have authorized your device on the website, you will be redirected on the handheld back to the TrackAbout launch screen. Notice that the Log In icon is still grayed out.
- Tap the Sync icon to sync the mobile device to the server. After this sync, the launch screen will look like the one below, with the Log In icon colored blue/shaded (depending on the device you are using).
- Tap the Log In button to log into the TrackAbout application.
Related Links
New Handheld Computer Setup
Instructions for installing TAMobile on new handhelds
Downloading and Installing Software
Training video on downloading and installing TAMobile and the TrackAbout Conduit
TAMobile Desktop
Instructions for installing the Desktop application of TAMobile
Notes
Keywords
TAM6, TAMobile6, Software Download, Installing, Installation, Device Pairing, Device Registration, Handheld Device