Mobile Device Troubleshooting

Palm OS

Cold and Warm Boot Procedures

Symbol 1800's

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Remove battery cover.
• Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery.
• Replace battery cover.

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Remove battery cover.
• Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery.
• Press and hold Power button.
• Release Power button.
• Release Reset button.
• Replace battery cover.
• Verify that the user is prompted to re-align the screen, etc.

Windows Mobile

Cold and Warm Boot Procedures

MC3000 series:

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Press the "7" key, the "9" key, and the red "Power" key simultaneously

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Press the "1" key, the "9" key, and the red "Power" key simultaneously
  
• The mobile computer initializes.
• Calibrate the screen.

MC9090

Warm Boot (simple reset of the device, TrackAbout will not be erased)

• Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot, release the Power button.

Cold Boot ("hard" reset to factory default settings, TrackAbout will be erased)

• Press the primary battery release on the mobile computer to partially eject the battery from the mobile computer.
• While the battery is partially released, simultaneously press and release the handle trigger and the Power button.
• Push the battery to fully re-insert it in the mobile computer. One audible click can be heard as the battery is fully inserted.
• The mobile computer initializes.
• Calibrate the screen.