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Difference between revisions of "Mobile Device Troubleshooting"
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| Line 1: | Line 1: | ||
| − | == Palm OS == | + | == Palm OS == |
| − | === Handheld === | + | |
| − | === Sync === | + | === Handheld === |
| − | + | ||
| + | === Sync === | ||
| + | |||
=== Cold and Warm Boot Procedures === | === Cold and Warm Boot Procedures === | ||
Symbol 1800's | Symbol 1800's | ||
| − | ::*Warm Boot | + | ::*Warm Boot |
| − | :::*Remove battery cover. | + | :::*Remove battery cover. |
:::*Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery. | :::*Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery. | ||
:::*Replace battery cover. | :::*Replace battery cover. | ||
| − | ::* Cold Boot | + | ::*Cold Boot |
| − | :::*Remove battery cover. | + | :::*Remove battery cover. |
| − | :::*Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery. | + | :::*Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery. |
| − | :::*Press and hold Power button. | + | :::*Press and hold Power button. |
| − | :::*Release Power button. | + | :::*Release Power button. |
| − | :::*Release Reset button. | + | :::*Release Reset button. |
| − | :::*Replace battery cover. | + | :::*Replace battery cover. |
:::*Verify that the user is prompted to re-align the screen, etc. | :::*Verify that the user is prompted to re-align the screen, etc. | ||
| − | == Windows Mobile == | + | == Windows Mobile == |
| − | === Handheld === | + | |
| − | === Sync === | + | === Handheld === |
| + | |||
| + | === Sync === | ||
| + | |||
=== Cold and Warm Boot Procedures === | === Cold and Warm Boot Procedures === | ||
:MC3000 series: <br> | :MC3000 series: <br> | ||
| − | ::Performing a Cold Boot | + | ::Performing a Cold Boot |
| − | :::*Press the "1" key, the "9" key, and the red "Power" key simultaneously <br> | + | :::*Press the "1" key, the "9" key, and the red "Power" key simultaneously <br> |
::Performing a Warm Boot | ::Performing a Warm Boot | ||
:::*Press the "7" key, the "9" key, and the red "Power" key simultaneously <br> | :::*Press the "7" key, the "9" key, and the red "Power" key simultaneously <br> | ||
| − | :MC9090 | + | :MC9090 |
::Performing a Warm Boot | ::Performing a Warm Boot | ||
| − | :::*Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot, release the Power button. | + | :::*Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot, release the Power button. |
::Performing a Cold Boot | ::Performing a Cold Boot | ||
:::*Press the primary battery release on the mobile computer to partially eject the battery from the mobile computer. | :::*Press the primary battery release on the mobile computer to partially eject the battery from the mobile computer. | ||
:::*While the battery is partially released, simultaneously press and release the handle trigger and the Power button. | :::*While the battery is partially released, simultaneously press and release the handle trigger and the Power button. | ||
| − | :::*Push the battery to fully re-insert it in the mobile computer. One audible click can be heard as the battery is fully ::inserted. | + | :::*Push the battery to fully re-insert it in the mobile computer. One audible click can be heard as the battery is fully ::inserted. |
:::*The mobile computer initializes. | :::*The mobile computer initializes. | ||
:::*Calibrate the screen. | :::*Calibrate the screen. | ||
Revision as of 13:04, 6 May 2009
Palm OS
Handheld
Sync
Cold and Warm Boot Procedures
Symbol 1800's
- Warm Boot
- Remove battery cover.
- Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery.
- Replace battery cover.
- Cold Boot
- Remove battery cover.
- Press the reset button with your stylus until you feel a slight click. The reset button is a small black rubber pad to the right of the battery.
- Press and hold Power button.
- Release Power button.
- Release Reset button.
- Replace battery cover.
- Verify that the user is prompted to re-align the screen, etc.
Windows Mobile
Handheld
Sync
Cold and Warm Boot Procedures
- MC3000 series:
- Performing a Cold Boot
- Press the "1" key, the "9" key, and the red "Power" key simultaneously
- Press the "1" key, the "9" key, and the red "Power" key simultaneously
- Performing a Warm Boot
- Press the "7" key, the "9" key, and the red "Power" key simultaneously
- Press the "7" key, the "9" key, and the red "Power" key simultaneously
- Performing a Cold Boot
- MC9090
- Performing a Warm Boot
- Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot, release the Power button.
- Performing a Warm Boot
- Performing a Cold Boot
- Press the primary battery release on the mobile computer to partially eject the battery from the mobile computer.
- While the battery is partially released, simultaneously press and release the handle trigger and the Power button.
- Push the battery to fully re-insert it in the mobile computer. One audible click can be heard as the battery is fully ::inserted.
- The mobile computer initializes.
- Calibrate the screen.
- Performing a Cold Boot