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Difference between revisions of "Mobile Device Troubleshooting"
| Line 5: | Line 5: | ||
=== Handheld === | === Handheld === | ||
=== Sync === | === Sync === | ||
| − | === Cold and Warm boot procedures === | + | === Cold and Warm boot procedures === |
| − | Beginnings of a Checklist for problems when syncing a WinMo Handheld.<br> | + | :MC3000 series: <br> |
| − | 1) ensure the cradle is plugged into a power source.<br> | + | |
| − | 2) ensure the cradle's USB Plug is plugged into both cradle and PC.<br> | + | ::*Performing a Cold Boot: Press the "1" key, the "9" key, and the red "Power" key simultaneously <br> |
| − | 3) are both USB plugs (both ends of cord) and both USB ports clean and free of debris and dust?<br> | + | ::*Performing a Warm Boot: Press the "7" key, the "9" key, and the red "Power" key simultaneously <br> |
| − | 4) do other Hanhelds sync succesfully?<br> | + | |
| − | 5) does this handheld sync succesfully in another cradle?<br> | + | MC9090 |
| − | 6) can you download and re-install the proper version of active sync ? | + | |
| + | MC9090- Windows CE 5.0 Devices Performing a Warm Boot Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot release the Power button. | ||
| + | |||
| + | Performing a Cold Boot 1. Press the primary battery release on the mobile computer to partially eject the battery from the mobile computer. 2. While the battery is partially released, simultaneously press and release the handle trigger and the Power button. 3. Push the battery to fully re-insert it in the mobile computer. One audible click can be heard as the battery is fully inserted. 4. The mobile computer initializes. 5. Calibrate the screen. | ||
| + | |||
| + | MC9090 - Windows Mobile 5.0 (WM2005) Devices Performing a Warm Boot Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot release the Power button. | ||
| + | |||
| + | To perform a cold boot: 1. Press the primary battery release on the mobile computer to partially eject the battery from the mobile computer. 2. On an MC9090-G, while the battery is partially released, simultaneously press and release the trigger and the Power button. 3. On an MC-909X-K or MC909X-S, while the battery is partially released, simultaneously press and release the left scan button and the Power button. 4. Push the battery to fully re-insert it in the mobile computer. One audible click can be heard as the battery is fully inserted. 5. The mobile computer initializes. Beginnings of a Checklist for problems when syncing a WinMo Handheld.<br> 1) ensure the cradle is plugged into a power source.<br> 2) ensure the cradle's USB Plug is plugged into both cradle and PC.<br> 3) are both USB plugs (both ends of cord) and both USB ports clean and free of debris and dust?<br> 4) do other Hanhelds sync succesfully?<br> 5) does this handheld sync succesfully in another cradle?<br> 6) can you download and re-install the proper version of active sync ? | ||
Revision as of 12:41, 6 May 2009
Palm OS
Handheld
Sync
Windows Mobile
Handheld
Sync
Cold and Warm boot procedures
- MC3000 series:
- Performing a Cold Boot: Press the "1" key, the "9" key, and the red "Power" key simultaneously
- Performing a Warm Boot: Press the "7" key, the "9" key, and the red "Power" key simultaneously
- Performing a Cold Boot: Press the "1" key, the "9" key, and the red "Power" key simultaneously
MC9090
MC9090- Windows CE 5.0 Devices Performing a Warm Boot Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot release the Power button.
Performing a Cold Boot 1. Press the primary battery release on the mobile computer to partially eject the battery from the mobile computer. 2. While the battery is partially released, simultaneously press and release the handle trigger and the Power button. 3. Push the battery to fully re-insert it in the mobile computer. One audible click can be heard as the battery is fully inserted. 4. The mobile computer initializes. 5. Calibrate the screen.
MC9090 - Windows Mobile 5.0 (WM2005) Devices Performing a Warm Boot Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot release the Power button.
To perform a cold boot: 1. Press the primary battery release on the mobile computer to partially eject the battery from the mobile computer. 2. On an MC9090-G, while the battery is partially released, simultaneously press and release the trigger and the Power button. 3. On an MC-909X-K or MC909X-S, while the battery is partially released, simultaneously press and release the left scan button and the Power button. 4. Push the battery to fully re-insert it in the mobile computer. One audible click can be heard as the battery is fully inserted. 5. The mobile computer initializes. Beginnings of a Checklist for problems when syncing a WinMo Handheld.
1) ensure the cradle is plugged into a power source.
2) ensure the cradle's USB Plug is plugged into both cradle and PC.
3) are both USB plugs (both ends of cord) and both USB ports clean and free of debris and dust?
4) do other Hanhelds sync succesfully?
5) does this handheld sync succesfully in another cradle?
6) can you download and re-install the proper version of active sync ?