Please visit our new TrackAbout Knowledge Base at https://supportkb.trackabout.com for the most-up-to-date documentation on TrackAbout and TrackAbout Mobile.
Difference between revisions of "Before You Call Support"
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Check the time zone and region on the handheld that the action was done on, and check the time zone on the location the handheld is associated with in TrackAbout. TrackAbout will always use the time zone of the location that the handheld is assigned to. To prevent any time differences, make sure the time zone on the handheld matches the time zone of the location it is associated with on the website. | Check the time zone and region on the handheld that the action was done on, and check the time zone on the location the handheld is associated with in TrackAbout. TrackAbout will always use the time zone of the location that the handheld is assigned to. To prevent any time differences, make sure the time zone on the handheld matches the time zone of the location it is associated with on the website. | ||
| + | |||
| + | ==Website Errors== | ||
| + | When you are working in TrackAbout, you may be presented with a page which says: | ||
| + | ERROR | ||
| + | For more information about this error, follow this link. | ||
| + | If this problem persists, please contact TrackAbout Support. | ||
| + | Click here to return to the main page of the site. | ||
| + | |||
| + | Please see the [[Website_Errors|Website Errors page]] for more information. | ||
Revision as of 16:29, 6 August 2015
Having an issue with one of our products? Check out the answers below to frequently seen but easily resolved issues.
Date/Time Issues
The record on the website displays an Effective Date of so many hours before or after the action was actually performed
Check the time zone and region on the handheld that the action was done on, and check the time zone on the location the handheld is associated with in TrackAbout. TrackAbout will always use the time zone of the location that the handheld is assigned to. To prevent any time differences, make sure the time zone on the handheld matches the time zone of the location it is associated with on the website.
Website Errors
When you are working in TrackAbout, you may be presented with a page which says:
ERROR For more information about this error, follow this link. If this problem persists, please contact TrackAbout Support. Click here to return to the main page of the site.
Please see the Website Errors page for more information.