Please visit our new TrackAbout Knowledge Base at https://supportkb.trackabout.com for the most-up-to-date documentation on TrackAbout and TrackAbout Mobile.
Difference between revisions of "Hardware Selection and Repair"
| Line 186: | Line 186: | ||
800-732-5349 Ask for the repair Dept. | 800-732-5349 Ask for the repair Dept. | ||
====E.D. Systems==== | ====E.D. Systems==== | ||
| − | 866-724-2310 | + | *Contact 866-724-2310 |
| + | *Repairs mobile devices and printers | ||
| + | *Sells refurbished equipment | ||
| + | *Rents equipment | ||
== Intrinsically Safe == | == Intrinsically Safe == | ||
Revision as of 13:25, 2 August 2013
Handheld Selection
What kind of handhelds do you need? Here are the recommended handheld models from TrackAbout.
| Device | User Guide | Notes |
|---|---|---|
| ES400 User Guide | No additional notes | |
| MC 1000 User Guide | No additional notes | |
| MC 3000 User Guide |
| |
| MC 3090 User Guide |
| |
| MC 3190 User Guide |
| |
| MC 35 User Guide | No additional notes | |
| MC 55 User Guide | No additional notes | |
| MC 65 Info |
| |
| MC 70 Users Guide |
| |
| MC 75 User Guide | No additional notes | |
| MC 909x User Guide | No additional notes | |
| Workabout Pro User Guide | No additional notes |
Rugged Device Specifications
| Specification | Definition | Recommendation |
|---|---|---|
| Ingress Protection Rating | This evaluates how well a device stands up to environmental factors. Higher numbers designate greater protection. The first number refers to solids, the second number refers to liquids. | IP54 at a minimum. IP64 is better. |
| Intrinsic Safety (I-Safe) | An intrinsically safe device will not ignite combustibles. | Intrinsic Safety ratings should be evaluated for devices used in hazardous environments. Certifications correspond to the hazardous environments for which a device is recommended for use. |
| MIL-STD | US Military reliability testing standard which ensures that a device will perform in extreme weather conditions and withstand occasional shocks (drops). | 810-G |
| Drop Spec | This is a measurement of how far a device has been dropped and continued to perform. The test can vary from one manufacturer to another. | The MIL-STD 810-G standard requires 26 drops from 1.2 m (4 ft) onto plywood. |
Printers
Models
| Device | User Guide | Notes |
|---|---|---|
| Datamax MICROFLASH 8i (MF8i) |
8i User Guide | No additional notes |
| Datamax MICROFLASH 4T (MF4t) |
4t User Guide | No additional notes |
Datamax Repair Info
Contact Hayley Quinonnes at hqunones@datamax-oneil.com or 407-523-5701
Sales and Pricing Information
All sales of mobile computers and printers are referred to: Barcoding Inc.
To benefit from the TrackAbout preferred pricing, mention that you are a TrackAbout customer.
Contact: Kelly Harris email: Kelly.harris@barcoding.com
Toll Free: 888.860.7226 Ext 137 - Mobile 443.310.8105
Equipment Rental
Rental of mobile computers and printers are referred to: Barcoding Inc. Rental Services
Contact: Kelly Harris email: Kelly.harris@barcoding.com
Toll Free: 888.860.7226 Ext 137 - Mobile 443.310.8105
Mobile Devices Warranty Information and Repair
The following procedures explain the options available to TrackAbout customers in the event that warranty or repair service is needed on hardware purchased. Please call TrackAbout if you have any questions regarding the procedure to process hardware issues.
Within 30 Days of Purchase
All hardware that doesn’t work properly within 30 days after purchasing can be replaced if you have the original packaging. Please do not write on the original packaging. Contact the salesperson who sold you the device to process the return.
First Year Manufacturer’s Warranty
Motorola (Symbol) support contact 1-800-653-5350 Intermec support contact 1-800-755-5505 Psion Teklogix Corp support contact 1-800-387-8898 Datamax-O’Neil printer support contact 1-800-796-6345
Repairs - Barcoding Inc.(Out of Warranty)
Preferred Repair company: Barcoding Inc. - Repair Services
Barcoding Inc. repairs all major mobile computers and printers.
Barcoding Inc. Contact: Kelly Harris email: Kelly.harris@barcoding.com
Toll Free: 888.860.7226 Ext 137 - Mobile 443.310.8105
Other Repairs Options
Legacy Inc.
Legacy Inc. repairs all major mobile computers and printers. A preferred-customer repair program has been developed for TrackAbout customers. This program guarantees 3-5 business day turnaround. Contact Legacy’s National Corporate Account Manager, Megan Quinn (contact below) and mention that you are a TrackAbout customer. To expedite repairs, fill and fax back to Legacy the Repair Authorization and the Credit Card Authorization forms which must accompany each repairs. Forms are below.
Note that Legacy Global also offers Extended Warranty and Advanced replacement programs.
Legacy Contact
Megan Quinn - Director of Retail Technology Services
- Email: mquinn@legacyglobal.com
- Phone Direct 630-622-2033 Toll-free 866-271-9891 • Fax 630-622-2044
- Web Site: www.legacyglobal.com
Legacy Forms
- Legacy Inc Repair Authorization Form
- Legacy Inc. Credit Card Authorization form
- Link to web form option
Ryzex Group
800-732-5349 Ask for the repair Dept.
E.D. Systems
- Contact 866-724-2310
- Repairs mobile devices and printers
- Sells refurbished equipment
- Rents equipment
Intrinsically Safe
Mobile Units including the Motorola MC 9500 and MC 9000 both meet or exceed Palm Device intrinsically safe rating which is Class 1 Division 2.
Class
Class l Areas in which flammable gases or vapors may be present in sufficient quantities to be explosive or ignitable.
Class ll Areas made hazardous by the presence of combustible dust.
Class lll Areas in which there are easily ignitable fibers or flyings present, due to the type of material being handled, stored or processed-but in which such fibers or flyings are not likely to be in suspension in the air in quantities sufficient to produce ignitable mixtures.
Divisions
Division 1 - Normal Situation: A hazard is present in the everyday normal production operation or during frequent repair and/or maintenance activity.
Division 2 - Abnormal Situation: Potentially hazardous material is expected to be safely confined within closed containers or closed systems, and will be present in the atmosphere only through accidental rupture, breakage, or abnormal operation.
Groups
Group A, B, C & D Gases and vapors in Class l locations are classified into four groups, by the code A, B, C, and D. These materials are grouped according to the ignition temperature of the substance, its explosion pressure and other flammability characteristics.
Groups E, F & G Combustible dust in Class ll locations are classified according to ignition temperature and t he conductivity of the hazardous substance.
End of Life Notice
Palm Device
As of August 1st 2012, TrackAbout has stopped support of the Palm OS handheld devices. After this date, TrackAbout will begin charging $200 per support incident for help inquiries related to Palm OS handheld devices. Due to the difficulties and prohibitive cost of supporting and maintaining aging hardware that is no longer manufactured nor supported by its vendor (Motorola Solutions)