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Difference between revisions of "Remove Not Scanned Asset Balance"
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(Created page with "=Adjust NS Balances Manually= To adjust a Not-Scanned asset balance from a customer manually, use the Adjust Not Scanned Asset Balance tool located in the Additional Configura...") |
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**RNS to Remove | **RNS to Remove | ||
*Create a support ticket requesting the adjustment by emailing support@trackabout.com | *Create a support ticket requesting the adjustment by emailing support@trackabout.com | ||
| − | *Complete the [https://docs.google.com/forms/d/e/1FAIpQLSfsWj2XsKmW9e3sDD79mCp04wZ0T79k5gcx5i0PurOzxHAObg/viewform Not Scanned Removal Form] | + | *Complete the '''[https://docs.google.com/forms/d/e/1FAIpQLSfsWj2XsKmW9e3sDD79mCp04wZ0T79k5gcx5i0PurOzxHAObg/viewform Not Scanned Removal Form]''' |
Prior to sending your file, double check it for accuracy. Some common mistakes are below: | Prior to sending your file, double check it for accuracy. Some common mistakes are below: | ||
Latest revision as of 17:03, 22 January 2018
Adjust NS Balances Manually
To adjust a Not-Scanned asset balance from a customer manually, use the Adjust Not Scanned Asset Balance tool located in the Additional Configuration tab in the Customer Information page.
Adjust NS Balances in Bulk
If you have several customers that need their Not-Scanned Asset balance adjusted:
- Create an excel file that includes only the following:
- Customer Number
- Product Code
- DNS to Remove
- RNS to Remove
- Create a support ticket requesting the adjustment by emailing support@trackabout.com
- Complete the Not Scanned Removal Form
Prior to sending your file, double check it for accuracy. Some common mistakes are below:
- Dropping leading zeros from customer numbers
- Duplicate product code lines for customers