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| − | <br>
| + | = Summary = |
| − | <br><h2>'''<span style="color:#FF0000"> End of Life Notice </span>'''</h2>
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| − | ----
| + | TrackAbout does not directly sell or repair hardware equipment. Our customers are welcome to purchase their equipment from the vendor of their choosing. However, only certain handheld devices and printers have been certified for use with TrackAbout products. Please see the page for [[TrackAbout_Certified_Devices|Link to TrackAbout Certified Devices Page]]. |
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| − | ''' TrackAbout is announcing the end of support for the PalmOS handheld units. Due to the difficulties and prohibitive cost of supporting and maintaining aging hardware that is no longer manufactured nor supported by its vendor (Motorola Solutions), <span style="color:#FF0000">''TrackAbout will stop support of the Palm OS handheld devices as of August 1, 2012. After this date, TrackAbout will begin charging $200 per support incident for help inquiries related to Palm OS handheld devices''.</span>''' | + | Also, we have found it's very helpful to our clients if they work directly with a hardware vendor who provides support and repair services. We've listed some hardware contacts for you to consider. |
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| − | ----
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| − | <br>
| + | = Hardware Partners = |
| − | === Handheld Selection ===
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| | + | ==[http://supplychainservices.com Supply Chain Services Inc.]== |
| | + | Provides hardware and device management solutions. For preferred pricing, mention TrackAbout. |
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| − | <br> What kind of handhelds do you need? Here are the recommended handheld models from TrackAbout. <br> <br> | + | ===Dan McKnight (Primary Sales Contact)=== |
| | + | Sales Director – Mobility, Networking & Robotics<br /> |
| | + | Toll-Free US: 866 205-4310 x 204375 <br /> |
| | + | Cell Phone: 651-280-5338<br /> |
| | + | Daniel.McKnight@peaktech.com |
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| − | {| cellspacing="0" cellpadding="5" border="1" class="wikitable"
| + | ===Jon Danforth (Secondary Sales Contact)=== |
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| + | Toll-Free US: 1-866-205-4310 x214<br /> |
| − | ! Device
| + | Office: 1-651-202-4320<br /> |
| − | ! User Guide
| + | Mobile: 1-612-386-9416<br /> |
| − | ! Notes
| + | Email: jdanforth@supplychainservices.com |
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| − | | [[Image:Es400 front.png|thumb|60px]]
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| − | | [https://docs.symbol.com/manuals/13631001a.pdf ES400 User Guide]
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| − | | No additional notes
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| − | | [[Image:MC 1000.PNG|thumb|65px]]
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| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=8778602apdf&sliceId=&dialogID=227596737&stateId=1%200%20227602288 MC 1000 User Guide]
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| − | | No additional notes
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| − | | [[Image:Symbol-MC3000.gif|thumb|65px]]
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| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=6889901apdf&sliceId=&dialogID=222578646&stateId=0%200%2030813034 MC 3000 User Guide]
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| − | *MC3090 Wireless: This handheld can only talk to the server by being syncronized in a docking station. This is recommended for drivers if you will not be doing any mobile printing.
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| + | ==[http://www.barcoding.com Barcoding Inc.]== |
| − | | [[Image:MC3090.jpg|thumb|65px]]
| + | For preferred pricing, mention TrackAbout. |
| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=6889905apdf&sliceId=&dialogID=224026009&stateId=1%200%20224028036 MC 3090 User Guide]
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| − | *MC3090 Wireless + Bluetooth:Bluetooth is recommended for any worker who might do mobile printing at some point. So a good question is whether or not you see your drivers doing paperless deliveries with printing receipts at customer sites some day. If so then you should consider the bluetooth handhelds.
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| − | <br> | + | '''Zach Lander-Portnoy'''<br /> |
| | + | Toll Free: 888.860.7226<br /> |
| | + | Office: 410.385.8532 x 150<br /> |
| | + | Mobile: 410.409.1167<br /> |
| | + | Email: zachary.lander-portnoy@barcoding.com |
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| − | *This handheld can talk through a regular wifi network. This is the same kind of network that is used to connect laptops to the internet from airports and offices. This handheld is recommended for plant and dock handhelds. This wifi connection allows real-time inventory control and the handhelds can get wireless alerts and do other more interactive data transfer.
| + | ==Printer Repairs - Datamax== |
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| − | <br>
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| − | *This device supports SD memory cards
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| − | | [[Image:MC 3190.PNG|thumb|65px]]
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| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=12428902apdf&sliceId=&dialogID=233606365&stateId=1 MC 3190 User Guide]
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| − | *This device supports SDHC memory cards
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| − | | [[Image:MC 35.PNG|thumb|65px]]
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| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=10698402apdf&sliceId=&dialogID=227608499&stateId=1%200%20227602730 MC 35 User Guide]
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| − | | No additional notes
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| − | | [[Image:MC 55.PNG|thumb|65px]]
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| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=10885905apdf&sliceId=&dialogID=227606522&stateId=1%200%20227602741 MC 55 User Guide]
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| − | | No additional notes
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| − | | [[Image:MC65A.jpg|thumb|65px]]
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| − | | [http://www.motorola.com/web/Business/microsites/US-EN/MC65/index.html MC 65 Info]
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| − | *The MC65 Supports MicroSD or MicroSDHC cards up to 32GB in size.
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| − | *TrackAbout recommends MicroSDHC Class 10 cards for the fastest speeds.
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| − | *Any size is fine. The cheaper 8GB cards will be plenty of space.
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| − | | [[Image:MC 70.PNG|thumb|65px]]
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| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=7176904apdf&sliceId=&dialogID=227608676&stateId=1%200%20227602791 MC 70 Users Guide]
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| − | *MC70 Wireless + Bluetooth + Cellular: Cellular allows real-time communication with driver handhelds in the field. We do not have any customers that have gone with this option. The MC70s are also a different form factor which I think is not quite as good for heavy scanning as the MC30XX series of handhelds. Also with the advent of "MiFi" (wireless routers from Verizon and Sprint that are on the cellular network but support a local wifi network) you could put one of these MiFi devices in the truck and give the drivers real-time communication near the truck with a wifi device rather than a cellular device.
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| − | <br>
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| − | *This device supports SD memory cards
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| − | | [[Image:MC75A.jpg|thumb|65px]]
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| − | | [http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=13350301apdf&sliceId=&dialogID=222582024&stateId=0%200%2030813193 MC 75 User Guide]
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| − | | No additional notes
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| − | | [[Image:MC9000.jpg|thumb|65px]]
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| − | | [https://docs.symbol.com/manuals/7221506a.pdf?pLibItem=1&localeId=33 MC 909x User Guide]
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| − | | No additional notes
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| − | | [[Image:Workabout.png|thumb|65px]]
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| − | | [http://www.axed.com.pl/Manuals/User_Manual.pdf Workabout Pro User Guide]
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| − | | No additional notes
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| − | |}
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| − | <br> <br>
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| − | | |
| − | ==== Rugged Device Specifications ====
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| − | {| cellspacing="0" cellpadding="5" border="1" class="wikitable"
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| − | ! Specification
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| − | ! Definition
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| − | ! Recommendation
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| − | | Ingress Protection Rating
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| − | | This evaluates how well a device stands up to environmental factors. Higher numbers designate greater protection. The first number refers to solids, the second number refers to liquids.
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| − | | IP54 at a minimum. IP64 is better.
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| − | | Intrinsic Safety (I-Safe)
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| − | | An intrinsically safe device will not ignite combustibles.
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| − | | Intrinsic Safety ratings should be evaluated for devices used in hazardous environments. Certifications correspond to the hazardous environments for which a device is recommended for use.
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| − | | MIL-STD
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| − | | US Military reliability testing standard which ensures that a device will perform in extreme weather conditions and withstand occasional shocks (drops).
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| − | | 810-G
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| − | | Drop Spec
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| − | | This is a measurement of how far a device has been dropped and continued to perform. The test can vary from one manufacturer to another.
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| − | | The MIL-STD 810-G standard requires 26 drops from 1.2 m (4 ft) onto plywood.
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| − | |}
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| − | <br>
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| − | | |
| − | == Printers ==
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| − | === Models===
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| − | <br>
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| − | {| cellspacing="0" cellpadding="5" border="1" class="wikitable"
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| − | ! Device
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| − | ! User Guide
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| − | ! Notes
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| − | | [[Image:8i swfload 245x200.jpg|thumb|60px]] Datamax MICROFLASH 8i <br>(MF8i)
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| − | | [http://www.datamax-oneil.com/do/com/en-us/file.cfm/110139.pdf?contentID=4383 8i User Guide]
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| − | | No additional notes
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| − | | [[Image:ONeil 4t.jpg|thumb|60px]] Datamax MICROFLASH 4T <br>(MF4t)
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| − | | [https://meta.trackabout.com/wiki/images/5/56/4t_user_manual.pdf 4t User Guide]
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| − | | No additional notes
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| − | |}
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| − | === Datamax Repair Info ===
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| | Contact Hayley Quinonnes at hqunones@datamax-oneil.com or 407-523-5701 | | Contact Hayley Quinonnes at hqunones@datamax-oneil.com or 407-523-5701 |
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| − | == Pricing Information == | + | ==Out of Warranty Repairs - Barcoding Inc.== |
| − | | + | Preferred Repair company: [http://www.barcoding.com/services/barcode_scanner_repair.shtml Barcoding Inc. - Repair Services]<br /> |
| − | [[Contact Us#Sales|Contact Us]] for more information or to place an order. | + | Barcoding Inc. repairs all major mobile computers and printers.<br /> |
| − | | |
| − | '''Michelle Harda<br>''' (412) 269-1872<br> [mailto:mharda@trackabout.com mharda@trackabout.com]
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| − | | |
| − | == Handheld Repair Program ==
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| − | | |
| − | === Warranty and Repairs ===
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| − | See document below on how to address hardware issue:
| + | [http://www.barcoding.com/services/ Barcoding Inc. Support]: 888.412.7226 |
| | | | |
| − | PDF Document: [[Media:Hardware_Repair_122010.pdf|Handheld Warranty Information and Repair Options]]
| + | ==Other Repair Options == |
| | + | ===Legacy Inc.=== |
| | + | Legacy Inc. repairs all major mobile computers and printers. A preferred-customer repair program has been developed for TrackAbout customers. This program guarantees 3-5 business day turnaround. Contact Legacy’s National Corporate Account Manager, Megan Quinn (contact below) and mention you are a TrackAbout customer. |
| | + | To expedite repairs, fill and fax back to Legacy the Repair Authorization and the Credit Card Authorization forms which must accompany all repairs. Forms are below. |
| | | | |
| − | === Palm Repairs ===
| + | Note that Legacy Global also offers Extended Warranty and Advanced replacement programs. |
| | | | |
| − | TrackAbout has a repair program for Symbol Palm Terminals. In association with Legacy, a company founded by ex-Symbol repair specialists, a preferred-customer repair program has been developed for TrackAbout customers.
| + | ====Legacy Contact==== |
| | + | Megan Quinn - Director of Retail Technology Services |
| | + | *Email: mquinn@legacyglobal.com |
| | + | *Phone Direct 630-622-2033 Toll-free 866-271-9891 • Fax 630-622-2044 |
| | + | *Web Site: www.legacyglobal.com |
| | | | |
| − | == Intrinsically Safe == | + | ====Legacy Forms==== |
| | + | *[[Media:Repair Authorization Form TA.doc|Legacy Inc Repair Authorization Form]] |
| | + | *[[Media:Legacy Credit Card Authorization -10-10-.pdf|Legacy Inc. Credit Card Authorization form]] |
| | + | * [http://www.legacyglobal.com/requestForRepair.aspx Link to web form] option |
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| − | <br> Mobile Units including the Motorola MC 9500 and MC 9000 both meet or exceed Palm Device intrinsically safe rating which is Class 1 Division 2. <br> <br> '''Class''' <br> <br> '''Class l''' Areas in which flammable gases or vapors may be present in sufficient quantities to be explosive or ignitable. <br> '''Class ll''' Areas made hazardous by the presence of combustible dust. <br> '''Class lll''' Areas in which there are easily ignitable fibers or flyings present, due to the type of material being handled, stored or processed-but in which such fibers or flyings are not likely to be in suspension in the air in quantities sufficient to produce ignitable mixtures. <br> <br> '''Divisions''' <br> <br> '''Division 1''' - Normal Situation: A hazard is present in the everyday normal production operation or during frequent repair and/or maintenance activity. <br> '''Division 2''' - Abnormal Situation: Potentially hazardous material is expected to be safely confined within closed containers or closed systems, and will be present in the atmosphere only through accidental rupture, breakage, or abnormal operation. <br> <br> '''Groups''' <br> <br> '''Group A, B, C & D''' Gases and vapors in Class l locations are classified into four groups, by the code A, B, C, and D. These materials are grouped according to the ignition temperature of the substance, its explosion pressure and other flammability characteristics. <br> '''Groups E, F & G''' Combustible dust in Class ll locations are classified according to ignition temperature and t he conductivity of the hazardous substance. <br> <br>
| + | ===Denso USA=== |
| | + | [http://denso-adc.com/ Denso USA Handheld] |
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| − | [[Image:Electric safe chart.png|992x196px]] <br> | + | [http://denso-adc.com/products/window-os Windows CE and WM] |
| | | | |
| − | [[Draft: Handheld Information]]
| + | ==End of Life Notice == |
| − | [[Draft: TAMobile]]
| + | ===Palm Device=== |
| | + | As of August 1st 2012, TrackAbout no longer supports Palm OS rugged handheld devices. TrackAbout charges $200 per support incident for help inquiries related to Palm OS handheld devices. |
Summary
TrackAbout does not directly sell or repair hardware equipment. Our customers are welcome to purchase their equipment from the vendor of their choosing. However, only certain handheld devices and printers have been certified for use with TrackAbout products. Please see the page for Link to TrackAbout Certified Devices Page.
Also, we have found it's very helpful to our clients if they work directly with a hardware vendor who provides support and repair services. We've listed some hardware contacts for you to consider.
Hardware Partners
Provides hardware and device management solutions. For preferred pricing, mention TrackAbout.
Dan McKnight (Primary Sales Contact)
Sales Director – Mobility, Networking & Robotics
Toll-Free US: 866 205-4310 x 204375
Cell Phone: 651-280-5338
Daniel.McKnight@peaktech.com
Jon Danforth (Secondary Sales Contact)
Toll-Free US: 1-866-205-4310 x214
Office: 1-651-202-4320
Mobile: 1-612-386-9416
Email: jdanforth@supplychainservices.com
For preferred pricing, mention TrackAbout.
Zach Lander-Portnoy
Toll Free: 888.860.7226
Office: 410.385.8532 x 150
Mobile: 410.409.1167
Email: zachary.lander-portnoy@barcoding.com
Printer Repairs - Datamax
Contact Hayley Quinonnes at hqunones@datamax-oneil.com or 407-523-5701
Out of Warranty Repairs - Barcoding Inc.
Preferred Repair company: Barcoding Inc. - Repair Services
Barcoding Inc. repairs all major mobile computers and printers.
Barcoding Inc. Support: 888.412.7226
Other Repair Options
Legacy Inc.
Legacy Inc. repairs all major mobile computers and printers. A preferred-customer repair program has been developed for TrackAbout customers. This program guarantees 3-5 business day turnaround. Contact Legacy’s National Corporate Account Manager, Megan Quinn (contact below) and mention you are a TrackAbout customer.
To expedite repairs, fill and fax back to Legacy the Repair Authorization and the Credit Card Authorization forms which must accompany all repairs. Forms are below.
Note that Legacy Global also offers Extended Warranty and Advanced replacement programs.
Legacy Contact
Megan Quinn - Director of Retail Technology Services
- Email: mquinn@legacyglobal.com
- Phone Direct 630-622-2033 Toll-free 866-271-9891 • Fax 630-622-2044
- Web Site: www.legacyglobal.com
Legacy Forms
Denso USA
Denso USA Handheld
Windows CE and WM
End of Life Notice
Palm Device
As of August 1st 2012, TrackAbout no longer supports Palm OS rugged handheld devices. TrackAbout charges $200 per support incident for help inquiries related to Palm OS handheld devices.
