Please visit our new TrackAbout Knowledge Base at https://supportkb.trackabout.com for the most-up-to-date documentation on TrackAbout and TrackAbout Mobile.
Difference between revisions of "Hardware Selection and Repair"
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===Supply Chain Services Inc. === | ===Supply Chain Services Inc. === | ||
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'''Jared Singerhouse''' (primary contact) | '''Jared Singerhouse''' (primary contact) | ||
*(866) 205-4310 (Ext. 261) / (651) 202-4323 (Direct) | *(866) 205-4310 (Ext. 261) / (651) 202-4323 (Direct) | ||
Revision as of 12:04, 1 March 2016
Link to TrackAbout Certified Devices Page
Datamax Repair Info
Contact Hayley Quinonnes at hqunones@datamax-oneil.com or 407-523-5701
Sales and Pricing Information
Sales of mobile computers, smartphones and printers
Supply Chain Services Inc.
To benefit from the TrackAbout preferred pricing, mention that you are a TrackAbout customer. Jared Singerhouse (primary contact)
- (866) 205-4310 (Ext. 261) / (651) 202-4323 (Direct)
- jsingerhouse@supplychainservices.com
Jon Danforth (Secondary sales contact)
- Direct 651-202-4320 / Mobile: 612-386-9416 / Home 866-205-4310 x214
- jdanforth@supplychainservices.com
Barcoding Inc.
All sales of mobile computers and printers are referred to: Barcoding Inc.
To benefit from the TrackAbout preferred pricing, mention that you are a TrackAbout customer.
Zach Lander-Portnoy - Sales Manager
- toll free: 888.860.7226 / phone: 410.385.8532 x150 / cell: 410.409.1167 / fax: 410.385.8559
- zachary.lander-portnoy@barcoding.com
- www.barcoding.com
Mike Stall - Sales Representative - Pennsylvania
- phone: 888.860.7226 x116
Equipment Rental
Rental of mobile computers and printers are referred to: Barcoding Inc. Rental Services
Contact: Kelly Harris email: Kelly.harris@barcoding.com
Toll Free: 888.860.7226 Ext 137 - Mobile 443.310.8105
Mobile Devices Warranty Information and Repair
The following procedures explain the options available to TrackAbout customers in the event that warranty or repair service is needed on hardware purchased. Please call TrackAbout if you have any questions regarding the procedure to process hardware issues.
Within 30 Days of Purchase
All hardware that doesn’t work properly within 30 days after purchasing can be replaced if you have the original packaging. Please do not write on the original packaging. Contact the salesperson who sold you the device to process the return.
First Year Manufacturer’s Warranty
Motorola (Symbol) support contact 1-800-653-5350 Intermec support contact 1-800-755-5505 Psion Teklogix Corp support contact 1-800-387-8898 Datamax-O’Neil printer support contact 1-800-796-6345
Repairs - Barcoding Inc.(Out of Warranty)
Preferred Repair company: Barcoding Inc. - Repair Services
Barcoding Inc. repairs all major mobile computers and printers.
Barcoding Inc. Support: 888.412.7226
Other Repairs Options
Legacy Inc.
Legacy Inc. repairs all major mobile computers and printers. A preferred-customer repair program has been developed for TrackAbout customers. This program guarantees 3-5 business day turnaround. Contact Legacy’s National Corporate Account Manager, Megan Quinn (contact below) and mention that you are a TrackAbout customer. To expedite repairs, fill and fax back to Legacy the Repair Authorization and the Credit Card Authorization forms which must accompany each repairs. Forms are below.
Note that Legacy Global also offers Extended Warranty and Advanced replacement programs.
Legacy Contact
Megan Quinn - Director of Retail Technology Services
- Email: mquinn@legacyglobal.com
- Phone Direct 630-622-2033 Toll-free 866-271-9891 • Fax 630-622-2044
- Web Site: www.legacyglobal.com
Legacy Forms
- Legacy Inc Repair Authorization Form
- Legacy Inc. Credit Card Authorization form
- Link to web form option
Ryzex Group
800-732-5349 Ask for the repair Dept.
E.D. Systems
- Contact 866-724-2310
- Repairs mobile devices and printers
- Sells refurbished equipment
- Rents equipment
Denso USA
Intrinsically Safe
Mobile Units including the Motorola MC 9500 and MC 9000 both meet or exceed Palm Device intrinsically safe rating which is Class 1 Division 2.
Class
Class l Areas in which flammable gases or vapors may be present in sufficient quantities to be explosive or ignitable.
Class ll Areas made hazardous by the presence of combustible dust.
Class lll Areas in which there are easily ignitable fibers or flyings present, due to the type of material being handled, stored or processed-but in which such fibers or flyings are not likely to be in suspension in the air in quantities sufficient to produce ignitable mixtures.
Divisions
Division 1 - Normal Situation: A hazard is present in the everyday normal production operation or during frequent repair and/or maintenance activity.
Division 2 - Abnormal Situation: Potentially hazardous material is expected to be safely confined within closed containers or closed systems, and will be present in the atmosphere only through accidental rupture, breakage, or abnormal operation.
Groups
Group A, B, C & D Gases and vapors in Class l locations are classified into four groups, by the code A, B, C, and D. These materials are grouped according to the ignition temperature of the substance, its explosion pressure and other flammability characteristics.
Groups E, F & G Combustible dust in Class ll locations are classified according to ignition temperature and t he conductivity of the hazardous substance.
End of Life Notice
Palm Device
As of August 1st 2012, TrackAbout has stopped support of the Palm OS handheld devices. After this date, TrackAbout will begin charging $200 per support incident for help inquiries related to Palm OS handheld devices. Due to the difficulties and prohibitive cost of supporting and maintaining aging hardware that is no longer manufactured nor supported by its vendor (Motorola Solutions)