Please visit our new TrackAbout Knowledge Base at https://supportkb.trackabout.com for the most-up-to-date documentation on TrackAbout and TrackAbout Mobile.
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Revision as of 15:06, 10 March 2015
Introduction
TrackAbout's smartphone app for iOS and Android enables users to perform a variety of asset tracking operations.
Requirements
The app is intended only for existing customers of TrackAbout. Call your sales contact for more details.
Pricing
The smartphone app is billed on the basis of a count of active devices per month. At the end of each billing period, TrackAbout calculates how many active, unique devices were in use within a given customer account and time period.
An active device is a device on which a user logs into the TrackAbout app.
If a user logs in on two distinct devices on the same day, this counts as two active devices.
Reinstalling the app on a device and then logging in again can cause us to count the same device as a second active device. If you feel you are being billed unfairly for active devices, please contact Support.
Features
Core Tracking - Internal Users
- As of January 2015
- Asset Search - search for assets by tag and view asset details and history
- Locate - set location of assets to internal branch locations
- Delivery - basic delivery of assets
- Add New - basic add new of assets
- Customer Audit
Follow On Tracking (FOT) Users
The app supports several Follow-On Tracking mobile actions:
- Asset Search - search for assets by tag and view asset details and history
- Move Asset - tracks customer movement of assets between their internal locations
- Record Weight/Volume - sets an asset volume or weight depending on asset type
Apple iOS Devices
- App Download
- Compatibility
- iOS version 7.0 or higher
- iPhone: iPhone 4, 4S, 5, 5C (Identifying iPhone Models)
- iPad: iPad 3rd, 4th gen, iPad Air, iPad Mini 2st, 2nd gen (Identifying iPad Models)
- iPod Touch: iPod Touch 5th gen (Identifying iPod Models)
Android Devices
- App Download
- Compatibility
- Android version 4.0.3 or higher
- A rear-facing 2 megapixel or more camera
- Minimum 1 GB RAM
App Settings
On the main screen of the app tap "Settings"
- Server
- Hostname
- For production environment use:
www.trackabout.com - For test environment use:
test.trackabout.com
- For production environment use:
- Port:
443 - Use SSL Encryption should be on or checked
- Feedback
- If your device allows vibration you can choose to enable or disable this setting.
- About
- Make sure that you have the latest version of the app downloaded from the iTunes or Google Play stores depending on your device. Updating to the latest version of the app may resolve any issues or problems you may be experiencing with the app.
AWS Setup
The Smartphone app needs to be enabled in your instance. Call your sales contact for more pricing and details.
- The Support Team will enable the Smartphone in your instance.
- Mobile Roles Setup: Create and setup Mobile roles. Be sure to select the correct role purpose. The new role MUST select "Smartphone and Tablet"
- Setup Internal Users
- For each user requiring access, check the box TAMobile Android/iOS
- Also assign the TAMobile Rugged and TAMobile Desktop role and save
Tips & Tricks
iOS
Screen capture
- To capture screen in iOS device, hold the Home and Power buttons simultaneously. The snapshot will be saved in the Pictures.
Android
Screen capture
Screen capture exist natively but depends on the device manufacture
- Samsung Galaxy S3: Press and hold the Power button and the Home button at the same time
- Most others: Simultaneously press Volume Down + Power for 1 second