Smartphone App

This page is currently under construction

TrackAbout has a Smartphone corporate App available for iOS and Android platforms. The App is intended for customers of the TrackAbout asset tracking ecosystem. You will need a TrackAbout account to use the App. Call your sales contact for more details.

Introduction

This app enables users to perform asset tracking operations.

Features

Internal Users

• Asset Search - search for assets by tag and view asset details and history
• Locate - set location of assets to internal branch locations
• Delivery - basic delivery of assets
• Add New - basic add new of assets

Follow On (FOT)

The app supports several Follow-On Tracking mobile actions:

• Asset Search - search for assets by tag and view asset details and history
• Move Asset - tracks customer movement of assets between their internal locations
• Record Weight/Volume - sets an asset volume or weight depending on asset type

Requirements

To be able to use the app, you need to be a TrackAbout customer with a service contract.

Apple iOS Devices

App Download

• Download the latest version of the Apple iOS app in the iTunes app store

Compatibility

• iOS version 7.0 or higher
• iPhone: iPhone 4, 4S, 5, 5C (Identifying iPhone Models)
• iPad: iPad 3rd, 4th gen, iPad Air, iPad Mini 2st, 2nd gen (Identifying iPad Models)
• iPod Touch: iPod Touch 5th gen (Identifying iPod Models)

Android Devices

App Download

• Download the latest version of the Android app in the Google Play store

Compatibility

• Android version 4.0.3 or higher
• A rear-facing 2 megapixel or more camera
• Minimum 1 GB RAM

Setup

1. The Smartphone app needs to be enabled in your instance. Call your sales contact for more pricing and details.
2. The Support team will enable the Smartphone in your instance.
3. Mobile Roles Setup

Create and setup Mobile roles. Be sure to select the correct role purpose. The new role MUST select "Smartphone and Tablet"

1. Setup Internal Users
   1. For each user requiring access, check the box TAMobile Android/iOS
   2. Also assign the TAMobile Rugged and TAMobile Desktop role and save

App Settings

On the main screen of the app tap "Settings"

Server

• Hostname

For production environment use: www.trackabout.com

For test environment use: test.trackabout.com

• Port: 443
• Use SSL should be on or checked

Feedback

If your device allows vibration you can choose to enable or disable this setting.

About

Make sure that you have the latest version of the app downloaded from the iTunes or Google Play stores depending on your device. Updating to the latest version of the app may resolve any issues or problems you have with the app.

Tips & Tricks

TrackAbout iOS Application

Screen capture

• To capture screen in iOS device, hold the ‘Home’ and ‘Power’ buttons simultaneously. The snapshot will be saved in the Pictures.
  

TrackAbout Android Application

Screen capture

• Screen capture exist natively but depends on the device manufactures
  • Samsung Galaxy S3: Press and hold the Power button and the Home button at the same time
  • CyanogenMod: Press Volume down + Power for 1 second

• To take screenshots in Android, ‘Screenshot UX Trial’ app can be used. Install the app for free from Google Play and start the service. Clicking on the ‘Camera’ icon on the screen takes the screenshot and saves it in Applications/My files/Screen Capture folder by default.