Collisions

<< Back to Key Concepts

Introduction

An asset collision is a condition that occurs when a barcode or serial number is scanned or keyed-in on a record, and TrackAbout cannot resolve the barcode or serial number to target exactly one asset in the system. For a variety of reasons, but usually data entry errors, there can be two or more assets in the system with the same barcode or serial number. When TrackAbout cannot find one and only one asset that matches, it instead attaches a collision to the record.

Collisions on records are called out on the Dashboard page and are one of the conditions that TrackAbout administrators need to be aware of and clean up on a regular basis. The collision attached to the record contains all the known information about the asset that was scanned or keyed in. The collision resolution webpage also provides additional information about the possible matches in order to help the admin resolve the collision.

TrackAbout will attempt to auto-resolve any collisions as they might occur by checking other properties of the two or more assets that were located, such as those assets' classifications, product codes, and physical locations. If TrackAbout can intuit that only one of the assets that matched could possibly be the asset in question, it will auto-resolve the collision, no user intervention is required, and no actual collision will be created.

Collisions as a part of daily Trackabout Maintenance

Resolving Collisions should take place as a part of regular daily Trackabout maintenance.

Client personnel responsible for Trackabout administration should regularly monitor the Trackabout Dashboard to address any outstanding issues that may exist in the system.

Access the Trackabout Dashboard through the Menu on the Homepage under Regular Maintenance -> Trackabout Dashboard.

It is important to start on issues listed at the top of the dashboard and work your way down. Often resolving particular issues will have a ripple effect which will result in resolving other issues. Collisions are listed under the “Location-Dependent” Items.

Click on the blue link called “View Collisions”. You can also get to the collisions page through the JumpTo Box and type Collisions, or use the URL: https://www.trackabout.com/clt/reconciliation/unresolvedProblems.aspx

Resolving Collisions

NOTE: It’s important to understand the asset on the record which caused the collision will not have the asset attached until the collision is resolved – TrackAbout doesn’t know what to do with it. This is why it is imperative to make sure collisions are resolved

From the collisions page, you may choose a particular location and/or date range, or you may search for all existing collisions by leaving the Location parameter set to “All Locations” and leave the date range blank.

Now you will see a list of collisions that could not be auto-verified by the system. From that page, click on the Resolve Selected Collisions (all collisions should be checked). This will take you to each collision, one screen at a time, and display the issue, offering a way to resolve.

After clicking “Resolve Selected Collisions”, a new box will pop up. The Collision resolution screen will be divided into three basic parts:

• The top section shows the action which caused the collision.
• The middle section shows any possible asset matches and gives the option to merge the asset history/histories with the asset which caused the collision.
  • NOTE:If the users chooses multiple assets, the system will display a warning to ensure the user understands those assets and their histories will be merged.
• The bottom section gives options other than selecting one or more of the Possible Asset Matches.

The TrackAbout Support team cannot resolve issues without knowing more about the assets and what happened to them. But we can help you through the process if you are not clear on how to resolve some collisions.

Note: TrackAbout support has a way to bulk hide collisions. 'Hidden' collisions don't go away, but they are no longer shown on the Collisions page or on the counts on the Dashboard. You'd still find them if you went directly to the records that have the collisions on them.