Mobile Device Troubleshooting - Revision history

Jgullickson: /* How To Find Config.ini On a Rugged Device */

2021-07-02T14:20:41Z

How To Find Config.ini On a Rugged Device

Jgullickson at 18:17, 20 October 2020

2020-10-20T18:17:12Z

Jgullickson: /* = Cold boot Effects on Memory */

2018-07-20T18:12:19Z

= Cold boot Effects on Memory

Jgullickson at 18:11, 20 July 2018

2018-07-20T18:11:58Z

Jgullickson: /* TAMobile Installation Effects on Memory */

2018-07-20T18:09:44Z

TAMobile Installation Effects on Memory

Jgullickson: /* Recover Data from a Memory Card */

2018-07-20T18:09:24Z

Recover Data from a Memory Card

Jgullickson: /* Data Recovery */

2018-07-20T18:09:12Z

Data Recovery

Jgullickson: /* Storage Memory Card */

2018-07-20T18:08:39Z

Storage Memory Card

Jgullickson: /* Error in Conduit when "Check for conduit software update" */

2018-07-20T18:07:38Z

Error in Conduit when "Check for conduit software update"

Jgullickson: /* Unable to Install Windows Mobile Device Center */

2018-07-20T18:07:06Z

Unable to Install Windows Mobile Device Center

← Older revision		Revision as of 14:20, 2 July 2021
Line 113:		Line 113:

	Editing the file in-place on the rugged device without copying it to a PC does not work.		Editing the file in-place on the rugged device without copying it to a PC does not work.
		+
		+	=== Troubleshooting ==
		+
		+	Sometimes in order to troubleshoot a device issue, the TrackAbout Support team will need to have certain device files.
		+	These files will be located on the mobile device found in \Program Files\TrackAbout\config.ini
		+
		+	The files are called
		+	trackabout.mobile'log and trackabout.db

	=TAMobile 5 issues=		=TAMobile 5 issues=

@@ Line 86: / Line 86: @@
 ::*Ensure that TrackAbout is installed on the Device
 :::: If none of this results in a successful sync, Contact [[Contact Us#Support|TrackAbout Support]]
 =TAMobile 5 issues=

@@ Line 147: / Line 147: @@
 =Issues that effect device Memory=
-== Cold boot Effects on Memory =
+== Cold boot Effects on Memory ==
 After a cold boot, the TrackAbout Backup folder still contains the data saved since the last sync.

@@ Line 87: / Line 87: @@
 :::: If none of this results in a successful sync, Contact [[Contact Us#Support|TrackAbout Support]]
-=TAMoile 5 issues=
+=TAMobile 5 issues=
 === Error in Conduit when "Check for conduit software update"===
 ==== Error====
@@ Line 146: / Line 146: @@
 You can always sync data if you are unsure it the data has been processed.
-==== Cold boot Effects on Memory ====
+=Issues that effect device Memory=
 After a cold boot, the TrackAbout Backup folder still contains the data saved since the last sync.
-= TAMobile Installation Effects on Memory =
+== TAMobile Installation Effects on Memory ==
 <span style="color:red">Installation affects the TrackAboutBackup folder!</span>
 Once TrackAbout is reinstalled on a HH and the application starts, the system replaces the old backup folder with new data. The sync process is then backing up the new data and the original backup would have been overwritten.
-==== Syncing Effects on Backup and Archive folders ====
+== Syncing Effects on Backup and Archive folders ==
 Syncing purges the backup and archive files older than 60 days (default). This can be overridden in the config.ini (Setting is...? )
-==== When is Data Written to Memory Card ====
+== When is Data Written to Memory Card ==
 * Every time TAMobile starts, or that a record is saved, the changes are written to memory card in the '''\StorageCard\TrackAboutBackup''' Folder.
@@ Line 169: / Line 170: @@
 **C:\Users\[USERNAME]\AppData\Local\Trackabout\DataArchive\[DeviceName]\DateTimeStamp
-== Handheld Warranty Information and Repair Options ==
+= Handheld Warranty Information and Repair Options =
 PDF Document that can be sent to customers: [[Media:Hardware_Repair_+_Form.pdf‎ |Handheld Warranty Information and Repair Options]]
-== MyMobiler ==
+= MyMobiler =
 The MyMobiler desktop application allows you to control your handheld device through USB connection or WiFi. It allows you to see your mobile device remotely and capture the screen or video. What you see in the desktop application is mirroring your device screen and you can interact with your device using the mouse and keyboard.
 For Information on How to Download, Install and Configure MyMobiler: [[MyMobiler]]

@@ Line 149: / Line 149: @@
 After a cold boot, the TrackAbout Backup folder still contains the data saved since the last sync.
-==== TAMobile Installation Effects on Memory ====
+= TAMobile Installation Effects on Memory =
 <span style="color:red">Installation affects the TrackAboutBackup folder!</span>

@@ Line 131: / Line 131: @@
 *The '''TrackAboutDataArchive''' folder that is used for backing up the data during each sync. These backups are in subfolders based on the timestamp.
-==== Recover Data from a Memory Card ====
+=== Recover Data from a Memory Card ===
 ===== Using a Card reader =====
@@ Line 145: / Line 145: @@
 *Use Conduit to sync data
 You can always sync data if you are unsure it the data has been processed.
 ==== Cold boot Effects on Memory ====

@@ Line 123: / Line 123: @@
 Low storage space errors: This can still happen if either the Flash or the SD card (the one that is being used for backup) fills up.'''
-===Data Recovery===
+=Data Recovery=
 If a handheld dies, remove the SD card and recover the data from that card before reinstalling TrackAbout on that device.<br>
 WARNING: reinstalling TrackAbout on the handheld will overwrite the folder that contains the backups.

@@ Line 101: / Line 101: @@
 {{WiFi Troubleshooting}}
-==Storage Memory Card==
+=Storage Memory Card=
 ===Storage Card Folder Is Missing (a.k.a. NO BACKUPS)===
 On Symbol/Motorola devices, the SD card appears as a folder named "Storage Card" at the root of the device file system.  At this same folder level, you should also see system folders named "Application" and "Platform".

@@ Line 31: / Line 31: @@
 *Try to Warm boot the Device. For instructions on how to warm boot the Device, click [[Device_chooser|Warm Boot Device]].
 ==Unable to Install Windows Mobile Device Center==
@@ Line 40: / Line 42: @@
 ** If you need the functionality of WMDC and you have already installed 64-bit Outlook 2010 or Click-to-Run, uninstall Office 2010 and install the standard installation of '''32-bit''' Office 2010.
 ** Otherwise, install the standard installation of '''32-bit''' Office 2010 if you want to continue to use WMDC.
 ==Trouble syncing==