Installing TAMobile - Revision history

Jgreco at 15:49, 8 September 2022

2022-09-08T15:49:14Z

Jgreco at 15:13, 8 September 2022

2022-09-08T15:13:24Z

Jgreco: Initial proofread pass - docs

2021-12-01T17:30:09Z

Initial proofread pass - docs

Jgullickson: /* Troubleshooting */

2021-07-20T02:54:25Z

Troubleshooting

Jgullickson at 11:53, 2 July 2021

2021-07-02T11:53:45Z

Jgullickson at 16:40, 22 August 2018

2018-08-22T16:40:20Z

Jgullickson at 15:00, 20 July 2018

2018-07-20T15:00:52Z

Lpickett: /* Computer/PC Setup */

2018-01-24T19:10:43Z

Computer/PC Setup

Jgullickson at 17:19, 29 December 2017

2017-12-29T17:19:01Z

Lpickett: /* Computer/PC Setup */

2017-12-15T21:35:46Z

Computer/PC Setup

← Older revision		Revision as of 15:49, 8 September 2022
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	=Keywords=		=Keywords=
−	TAM6, TAMobile6, Software Download, Installing, Installation, Device Pairing, Device Registration, Handheld Device~~, test~~	+	TAM6, TAMobile6, Software Download, Installing, Installation, Device Pairing, Device Registration, Handheld Device

← Older revision		Revision as of 15:13, 8 September 2022
Line 88:		Line 88:

	=Keywords=		=Keywords=
−	TAM6, TAMobile6, Software Download, Installing, Installation, Device Pairing, Device Registration, Handheld Device	+	TAM6, TAMobile6, Software Download, Installing, Installation, Device Pairing, Device Registration, Handheld Device, test

@@ Line 1: / Line 1: @@
 =Overview=
-This page give detailed information on how to download the TAMobile6 software on to your mobile PC or your desktop computer.
+This page gives detailed information on how to download the TAMobile6 software on to your mobile PC or your desktop computer.
 =Downloading the Software=
 ==Computer/PC Setup==
-#Make sure that the battery for the handheld device is fully charged
+#Make sure that the battery for the handheld device is fully charged .
 #Set the date, time, and the time zone. Also make sure to check the box to adjust automatically for DST time.
 #Login to the TrackAbout website and click on the '''Mobile Units''' link on the left-hand navigation menu.
 #Click on '''Software Download''' as you see below.<br><br><p>[[File:TAM download 1.PNG]]</p><br><br>
 #Click on the '''Microsoft Active Sync/WMDC''' Download button and install Microsoft Active Sync or Windows Mobile Device Center.
-##'''Note:'''  Only complete this step if you don't already have one of these programs on your computer.
+##'''Note:''' Only complete this step if you don't already have one of these programs on your computer.
 ##If you have Windows 7 or Vista, you will be downloading Windows Mobile Device Center; otherwise, you will be downloading Microsoft Active Sync.
 ##If you have Windows 10 and you are having trouble installing WMDC or connecting a handheld to Windows 10 via WMDC, please check out the information under the TAMobile 6 (Windows Mobile) section of the [[TrackAbout System Requirements]] page.
@@ Line 17: / Line 17: @@
 ==Mobile Device Setup==
 #Click on '''TrackAbout Mobile''' Download under '''Mobile Device Setup'''.
 #Once the application has finished downloading, and with your mobile device still cradled, '''Run''' the '''TAMobileCFXXX.exe''' file.<br><br> <p>[[File:ScreenShot031.jpg]]</p><br><br>
-#This will automatically take you to the Installation Setup Wizard.  ''' ''Be sure that you device is cradled and active synced'' '''.  You will see a screen that looks like the one below, that will ask you to install TrackAbout.CF on the device.  Click '''Yes'''.<br><br> <p>[[File:ScreenShot032.jpg]]</p><br><br>
+#This will automatically take you to the Installation Setup Wizard. ''' ''Be sure that you device is cradled and active synced'' '''. You will see a screen that looks like the one below, that will ask you to install TrackAbout.CF on the device. Click '''Yes'''.<br><br> <p>[[File:ScreenShot032.jpg]]</p><br><br>
 #The application will now download on your device.
 #The installation wizard will let you know when you are finished downloading the application.
-##'''Note:'''  It may take a few more seconds for the installation to complete on the actual device.
+##'''Note:''' It may take a few more seconds for the installation to complete on the actual device.
 ==Authorizing a New Mobile Device and Running the Application==
@@ Line 30: / Line 30: @@
 If you are using a '''MC3000''' series handheld:
-'''''  Double-tap on the '''My Device''' Desktop icon, then click on '''Program Files''' and open the '''TrackAboutCF''' folder.  You will see the TrackAbout icon, with the extension '''.UI'''.  Create a shortcut on your desktop for the program.<br><br>
+''''' Double-tap on the '''My Device''' Desktop icon, then click on '''Program Files''' and open the '''TrackAboutCF''' folder. You will see the TrackAbout icon, with the extension '''.UI'''. Create a shortcut on your desktop for the program.<br><br>
 If you are using a '''MC70''' series handheld or '''MC9000''' series handheld:
-'''''  Tap the '''Start''' menu, and you should see the '''TrackAbout''' icon.
+''''' Tap the '''Start''' menu, and you should see the '''TrackAbout''' icon.
 <p>[[File:Creating Shortcut.png]]</p><br><br>
@@ Line 40: / Line 40: @@
 ===TAMobile Device Pairing (Registering New Mobile Device)===
 # When starting TrackAbout Mobile for the first time, you will be presented with an '''Initial Setup''' screen.<p>[[File:Tamobile device pairing initial setup.png]]</p>
-# Type in your registration key into the box provided and click '''OK'''.  You can find your registration key on the [https://trackabout.com/clt/mobile/softwareDownloadWindowsMobileBeta.aspx Software Download] page.
+# Type in your registration key into the box provided and click '''OK'''. You can find your registration key on the [https://trackabout.com/clt/mobile/softwareDownloadWindowsMobileBeta.aspx Software Download] page.
 # If your registration key is accepted the device will immediately check if the device is authorized.<p>[[File:Tamobile device pairing sync status authorizing.png]]</p>
-# If this is a brand new device, then it will likely not be authorized and the '''Device Pairing''' screen should be displayed.  This screen shows an auto-generated PIN that is used to pair the device for use with TrackAbout.<p>[[File:Tamobile device pairing device pairing waiting.png]]</p>
+# If this is a brand new device, then it will likely not be authorized and the '''Device Pairing''' screen should be displayed. This screen shows an auto-generated PIN that is used to pair the device for use with TrackAbout.<p>[[File:Tamobile device pairing device pairing waiting.png]]</p>
 # Once this '''Device Pairing''' screen is shown, you will need to go to the [https://trackabout.com/clt/mobile/authorizeMobileUnit.aspx Authorize New Mobile Unit] page.
 # Type in the PIN currently shown on the device into the [https://trackabout.com/clt/mobile/authorizeMobileUnit.aspx Authorize New Mobile Unit] page and click '''Authorize'''.<p>[[File:Authorize 1.PNG|400px]]</p>
 # If the device is successfully authorized you will be redirected to the '''Edit Mobile Unit''' page for the device that was just authorized to allow you to enter additional information about this device.<p>[[File:Tamobile device pairing edit mobile unit successful.png]]</p>
 # The device should automatically detect that it was authorized successfully and continue with the '''Sync''' process.
-#* If you see a message on the device stating that it '''Timed Out''', simple click '''Retry''' and it should immediately detect that it was successfully authorized and continue with the '''Sync''' process.<p>[[File:Tamobile device pairing device pairing timed out.png]]</p><p>[[File:Tamobile device pairing sync status successful.png]]</p>
+#* If you see a message on the device stating that it '''Timed Out''', simply click '''Retry''' and it should immediately detect that it was successfully authorized and continue with the '''Sync''' process.<p>[[File:Tamobile device pairing device pairing timed out.png]]</p><p>[[File:Tamobile device pairing sync status successful.png]]</p>
 # Your device is now authorized for use with TrackAbout.
 ==Logging into TrackAbout on your Mobile Device for the First Time==
-#After you have authorized your device on the website, you will be redirected on the handheld back to the TrackAbout launch screen.  Notice that the '''Log In''' icon is still grayed out.
+#After you have authorized your device on the website, you will be redirected on the handheld back to the TrackAbout launch screen. Notice that the '''Log In''' icon is still grayed out.
 #Tap the '''Sync''' icon to sync the mobile device to the server. After this sync, the launch screen will look like the one below, with the '''Log In''' icon colored blue/shaded (depending on the device you are using).
 #Tap the '''Log In''' button to log into the TrackAbout application.
@@ Line 63: / Line 63: @@
 *Backups of the database are moved to the SD card when records are saved to the database or when a sync occurs
 *A backup from the SD card will be restored on startup of the app and no database exists in the installation folder
-*No direct syncs occur between the SD card and the website - it is all done by moving the backup into the proper installation location and syncing that way.
+*No direct syncs occur between the SD card and the website -- it is all done by moving the backup into the proper installation location and syncing that way.
 For a full recovery where the device becomes unusable and no other device can be substituted to use to recover the database, the mobile database would need to be sent to our support team for processing.
@@ Line 76: / Line 76: @@
 ===[[TAMobile Desktop]]===
-Instructions for installing the Desktop application of TAMobile<br/>
+Instructions for installing the Desktop application of TAMobile.<br/>
 <br/>
 ===Updates to TAMobile 6 ===
-TrackAbout makes changes and updates to TAMobile 6 on a regular basis.  Refer to [[Updating_TAMobile_6]] about how updates take place.
+TrackAbout makes changes and updates to TAMobile 6 on a regular basis. Refer to [[Updating_TAMobile_6]] about how updates take place.
 <br>
 [[Software Releases]]

@@ Line 68: / Line 68: @@
 = Troubleshooting =
-Sometimes a developer may ask for the Last.log file when troubleshooting a sync problem. Where the file is located on the sync PC depends on whether the PC is Windows XP or Windows 7.
+Sometimes a developer may ask for the Last .log file when troubleshooting a sync problem. Where the file is located on the sync PC depends on whether the PC is Windows XP or Windows 7.
 =Related Links=

← Older revision		Revision as of 11:53, 2 July 2021
Line 67:		Line 67:
	For a full recovery where the device becomes unusable and no other device can be substituted to use to recover the database, the mobile database would need to be sent to our support team for processing.		For a full recovery where the device becomes unusable and no other device can be substituted to use to recover the database, the mobile database would need to be sent to our support team for processing.

		+	= Troubleshooting =
		+	Sometimes a developer may ask for the Last.log file when troubleshooting a sync problem. Where the file is located on the sync PC depends on whether the PC is Windows XP or Windows 7.

		+	Windows XP: C:\Documents and Settings\[username]\local settings\application data\trackabout
		+	Windows 7: C:\Users\[username]\AppData\Local\TrackAbout\Logs
	=Related Links=		=Related Links=