Handheld Computer Sync Issues - Revision history

Jgreco: Initial proofread pass - docs

2021-12-01T16:32:18Z

Initial proofread pass - docs

Eschurdak at 14:19, 11 December 2012

2012-12-11T14:19:27Z

Eschurdak at 14:18, 11 December 2012

2012-12-11T14:18:01Z

Eschurdak: Created page with "'''This page does not address specific handheld computer model issues. If you think your issue is specific to your handheld model, or if you cannot..."

2012-12-11T13:51:26Z

Created page with "'''This page does not address specific handheld computer model issues. If you think your issue is specific to your handheld model, or if you cannot..."

New page

'''This page does not address specific handheld computer model issues. If you think your issue is specific to your handheld model, or if you cannot find your issue on this page, please visit the [[Find Your Handheld Computer]] page.''' 

==Sync Issues:==

===Handheld Sync Troubleshooting Video===
For common sync issues, view this video: '''[http://lms.trackabout.com/webvideos/Handheld_Sync_Troubleshooting.html Handheld Sync Troubleshooting]'''

===Device Fails to Initiate Sync===
====Troubleshooting Steps:====
:'''Determine if all the necessary software is running'''
#On the handheld, make sure TrackAbout is closed
#On the PC, check the system tray to see if the sync software is running. This will be Windows Mobile Device Center or ActiveSync.
:If the sync software is not running, search for it on the PC and open it 
 
:'''Determine if the issue is with the cradle, the handheld, or the computer'''
# Place another handheld in the cradle. If this handheld initiates a sync, the problem is with the handheld.
# Place the first handheld in another cradle attached to the same PC as the first cradle. If the handheld initiates a sync, the problem is with the cradle.
# If no sync initiates after trying these steps, the issue is likely with the computer. 
 

:'''If the problem is with the handheld:'''
#Check the metal connectors on the handheld and on the cradle, and clean them with canned air
#Make sure the handheld has power and is powered on before attempting to sync
#Make sure that TrackAbout is installed on the handheld. If it is not, see [[#TrackAbout is Missing From Handheld]]
:If the problem persists, contact [[Contact Us#Support|TrackAbout Support]]. 
 

:'''If the problem is with the cradle:'''
#Ensure that the data cable is firmly plugged into the cradle and into the computer
#Ensure that the power cable is firmly plugged into the cradle and into a power outlet, and that the outlet is working
#Retry the sync. If the sync does not initiate, contact [[Contact Us#Support|TrackAbout Support]]. 
 

:'''If the problem is with the computer:'''
:1. Make sure the TA Conduit and the correct syncing software are installed on the computer:
::a. From the Start menu, search for "TA Conduit"
::b. From the Start menu, search for "Windows Mobile Device Center", "Microsoft ActiveSync" or "Palm Desktop"
:::If either the TA Conduit or the syncing sofware is not installed, go to the Software Downloads page on the TrackAbout website and follow the instructions there to install the software.
:2. Close the TA Conduit on the computer and try the sync again
:3. Close all programs on the computer and reboot it. Then try the sync again
:4. Reinstall the TA Conduit:
::a. On the TrackAbout website, go to the Software Downloads page
::b. Download and install the TA Conduit
::c. Retry the sync. If the sync does not initiate, contact [[Contact Us#Support|TrackAbout Support]]. 
 

===Handheld Displays Error During a Sync===
====Troubleshooting Steps:====
#Make note of the error displayed on the screen (if possible)
#Contact [[Contact Us#Support|TrackAbout Support]]

@@ Line 22: / Line 22: @@
 #Check the metal connectors on the handheld and on the cradle, and clean them with canned air
 #Make sure the handheld has power and is powered on before attempting to sync
-#Make sure that TrackAbout is installed on the handheld. If it is not, see [[Handheld Computer Software Issues|TrackAbout is Missing From Handheld]]
+#Make sure that TrackAbout is installed on the handheld. If it is not, see [[Handheld Computer Software Issues#TrackAbout is Missing From Handheld|TrackAbout is Missing From Handheld]]
 :If the problem persists, contact [[Contact Us#Support|TrackAbout Support]].<br/>
 <br/>

@@ Line 1: / Line 1: @@
 <span style="color:#800000">'''This page does not address specific handheld computer model issues. If you think your issue is specific to your handheld model, or if you cannot find your issue on this page, please visit the [[Find Your Handheld Computer]] page.'''</span><br/>
-==Sync Issues:==
+==Sync Issues==
 ===Handheld Sync Troubleshooting Video===
-For common sync issues, view this video: '''[http://lms.trackabout.com/webvideos/Handheld_Sync_Troubleshooting.html Handheld Sync Troubleshooting]'''
+For common sync issues, check out '''[http://lms.trackabout.com/webvideos/Handheld_Sync_Troubleshooting.html Handheld Sync Troubleshooting]'''.
 ===Device Fails to Initiate Sync===
-====Troubleshooting Steps:====
+====Troubleshooting Steps====
 :'''Determine if all the necessary software is running'''
-#On the handheld, make sure TrackAbout is closed
+#On the handheld, make sure TrackAbout is closed.
 #On the PC, check the system tray to see if the sync software is running. This will be Windows Mobile Device Center or ActiveSync.
-:If the sync software is not running, search for it on the PC and open it<br/>
+:If the sync software is not running, search for it on the PC and open it.<br/>
 <br/>
-:'''Determine if the issue is with the cradle, the handheld, or the computer'''
+:'''Determine if the issue is with the cradle, the handheld, or the computer:'''
 # Place another handheld in the cradle. If this handheld initiates a sync, the problem is with the handheld.
 # Place the first handheld in another cradle attached to the same PC as the first cradle. If the handheld initiates a sync, the problem is with the cradle.
@@ Line 20: / Line 20: @@
 :'''If the problem is with the handheld:'''
-#Check the metal connectors on the handheld and on the cradle, and clean them with canned air
+#Check the metal connectors on the handheld and on the cradle, and clean them with canned air.
-#Make sure the handheld has power and is powered on before attempting to sync
+#Make sure the handheld has power and is powered on before attempting to sync.
-#Make sure that TrackAbout is installed on the handheld. If it is not, see [[Handheld Computer Software Issues#TrackAbout is Missing From Handheld|TrackAbout is Missing From Handheld]]
+#Make sure that TrackAbout is installed on the handheld. If it is not, see [[Handheld Computer Software Issues#TrackAbout is Missing From Handheld|TrackAbout is Missing From Handheld]].
 :If the problem persists, contact [[Contact Us#Support|TrackAbout Support]].<br/>
 <br/>
 :'''If the problem is with the cradle:'''
-#Ensure that the data cable is firmly plugged into the cradle and into the computer
+#Ensure that the data cable is firmly plugged into the cradle and into the computer.
-#Ensure that the power cable is firmly plugged into the cradle and into a power outlet, and that the outlet is working
+#Ensure that the power cable is firmly plugged into the cradle and into a power outlet, and that the outlet is working.
 #Retry the sync. If the sync does not initiate, contact [[Contact Us#Support|TrackAbout Support]].<br/>
 <br/>
@@ Line 34: / Line 34: @@
 :'''If the problem is with the computer:'''
 :1. Make sure the TA Conduit and the correct syncing software are installed on the computer:
-::a. From the Start menu, search for "TA Conduit"
+::a. From the Start menu, search for "TA Conduit".
-::b. From the Start menu, search for "Windows Mobile Device Center", "Microsoft ActiveSync" or "Palm Desktop"
+::b. From the Start menu, search for "Windows Mobile Device Center", "Microsoft ActiveSync" or "Palm Desktop".
-:::If either the TA Conduit or the syncing sofware is not installed, go to the Software Downloads page on the TrackAbout website and follow the instructions there to install the software.
+:::If either the TA Conduit or the syncing software is not installed, go to the Software Downloads page on the TrackAbout website and follow the instructions there to install the software.
-:2. Close the TA Conduit on the computer and try the sync again
+:2. Close the TA Conduit on the computer and try the sync again.
-:3. Close all programs on the computer and reboot it. Then try the sync again
+:3. Close all programs on the computer and reboot it. Then try the sync again.
 :4. Reinstall the TA Conduit:
-::a. On the TrackAbout website, go to the Software Downloads page
+::a. On the TrackAbout website, go to the Software Downloads page.
-::b. Download and install the TA Conduit
+::b. Download and install the TA Conduit.
 ::c. Retry the sync. If the sync does not initiate, contact [[Contact Us#Support|TrackAbout Support]].<br/>
 <br/>
 ===Handheld Displays Error During a Sync===
-====Troubleshooting Steps:====
+====Troubleshooting Steps====
 #Make note of the error displayed on the screen (if possible)
-#Contact [[Contact Us#Support|TrackAbout Support]]<br/>
+#Contact [[Contact Us#Support|TrackAbout Support]].<br/>
 <br/>