FAQs - Revision history

Jgreco: Initial proofread pass - docs

2021-11-30T16:24:27Z

Initial proofread pass - docs

Yrobinet: /* Add-on Modules */

2015-11-17T22:52:37Z

Add-on Modules

Jwolbert: /* Mobile Devices */

2015-11-09T21:55:53Z

Mobile Devices

Lpickett at 20:01, 12 August 2015

2015-08-12T20:01:51Z

Lpickett: /* Website Errors */

2015-08-06T20:02:28Z

Website Errors

Lpickett: /* Website Errors */

2015-08-06T20:01:34Z

Website Errors

Lpickett: /* Add-on Modules */

2015-08-06T19:59:29Z

Add-on Modules

Lsilverman: /* Mobile Devices */

2015-05-08T16:01:55Z

Mobile Devices

Jolenick: /* Add-on Modules */

2015-04-27T16:50:08Z

Add-on Modules

Yrobinet at 19:29, 12 March 2015

2015-03-12T19:29:54Z

@@ Line 3: / Line 3: @@
 ===Dashboard===
 ;Q- What are sync problems?
-:'''A'''- On the TrackAbout Dashboard, the number adjacent to Sync Problems represents the number of sync attempts that did not fully process.  There are a number of reasons why a handheld would fail to fully process once it reaches the TrackAbout server.   It is important to address sync problems quickly as data reached the server in these cases, but they have not fully processed which can affect things such as reports and billing.
+:'''A'''- On the TrackAbout Dashboard, the number adjacent to Sync Problems represents the number of sync attempts that did not fully process. There are a number of reasons why a handheld would fail to fully process once it reaches the TrackAbout server. It is important to address sync problems quickly as data reached the server in these cases, but they have not fully processed which can affect things such as reports and billing.
 ;Q- What are Ungrouped Audit Records?
-:'''A'''- Audit actions on which assets were scanned but which have not yet been associated with an Audit group. Audit records need to be grouped together, at which time, the group is given a title, such as customer name.  Any ungrouped records become orphaned until a group is assigned.
+:'''A'''- Audit actions on which assets were scanned but which have not yet been associated with an Audit group. Audit records need to be grouped together, at which time, the group is given a title, such as the customer's name. Any ungrouped records become orphaned until a group is assigned.
 ;Q- What are Records Scanned in the wrong sequence?
-:'''A'''- Records Scanned in the Wrong Sequence represents sequences that are flagged as being in an order that is not logical.  For example, an asset may have a delivery action followed by another delivery to a different customer.
+:'''A'''- Records Scanned in the Wrong Sequence represents sequences that are flagged as being in an order that is not logical. For example, an asset may have a delivery action followed by another delivery to a different customer.
 ;Q- What are Non-Delivery Records with Unclassified Assets ?
-:'''A'''- It is likely that this is a result of a new barcode being applied to an asset without having an Add New action performed.  The barcode is then subsequently scanned and appears on records as an Unclassified Asset.
+:'''A'''- It is likely that this is a result of a new barcode being applied to an asset without having an Add New action performed. The barcode is then subsequently scanned and appears on records as an Unclassified Asset.
 ;Q- What is a collision?
 :'''A'''- A collision occurs when an attempt to attach an asset to a record was made, but TrackAbout was not able to uniquely identify the asset using either the barcode, serial number, or both. The asset on the record which caused the collision will remain on a "collision record," and will not be attached to the action which caused the collision until the collision is resolved.
 ;Q- What is an unverified invoice?
 :'''A'''- Invoices are flagged as Unverified Invoices if there are discrepancies between the business system’s version of an invoice and the assets that actually got scanned on an invoice through TrackAbout.
 ;Q- What is a Customer Audit?
-:'''A'''- TrackAbout software provides the capability for you to visit a customer's location and perform a physical audit of all assets on the premises.  Such an audit benefits both you and your customers in that everyone is assured that inventory and charges are accurate. To initiate an audit, have one or more employees with mobile devices running TAMobile scan every asset they can find using the Customer Audit feature of TAMobile. If they find assets that do not have barcodes but which are definitely owned by the distributor, they can perform an Add New action to enter them into the TrackAbout system on the spot. When the employees return to the branch, they sync their scanners, review the audit results, and fix asset balance discrepancies.
+:'''A'''- TrackAbout software provides the capability for you to visit a customer's location and perform a physical audit of all assets on the premises. Such an audit benefits both you and your customers in that everyone is assured that inventory and charges are accurate. To initiate an audit, have one or more employees with mobile devices running TAMobile scan every asset they can find using the Customer Audit feature of TAMobile. If they find assets that do not have barcodes but which are definitely owned by the distributor, they can perform an Add New action to enter them into the TrackAbout system on the spot. When the employees return to the branch, they sync their scanners, review the audit results, and fix asset balance discrepancies.
 ===Deliveries===
@@ Line 31: / Line 31: @@
 ====Boot and Reset of Rugged devices====
 ;Q- What is the difference between a warm boot and cold boot?
-:'''A'''- A warm boot restarts the mobile computer by closing all running programs. A cold boot also restarts the mobile computer, but erases all stored records and entries from RAM, even if those records had been saved. Note that Windows mobile 6.1 (MC3190) does not erase flash memory after a cold boot. A cold boot also returns formats, preferences and other settings to the factory default settings...[[How to do a Warm or Cold boot on your handheld|Read More]]
+:'''A'''- A warm boot restarts the mobile computer by closing all running programs. A cold boot also restarts the mobile computer, but erases all stored records and entries from RAM, even if those records had been saved. Note that Windows mobile 6.1 (MC3190) does not erase flash memory after a cold boot. A cold boot also returns formats, preferences and other settings to the factory default settings. [[How to do a Warm or Cold boot on your handheld|Read More]]
 ;Q- How do I perform a warm boot on my handheld?
 :'''A-''' Warm boot procedures vary by handheld model. To find instructions for your handheld, visit the [[General Information About Handheld Computers]] page to find the Users Manual for your handheld. Most handhelds can be warm booted by holding down the Power button for about 5 seconds.<br/>
@@ Line 40: / Line 40: @@
 :'''A-''' Setting the date and time varies by the operating system your handheld is running. To find instructions for your operating system, or to find which system you are running, visit the [[Mobile Operating Systems]] page. For most operating systems, you can set the date and time by going to '''Start > Settings > System> Clock & Alarms'''.
 ;Q- How do I set the handheld name?
-:'''A-'''  Setting the name of your handheld varies by the operating system your handheld is running. To find instructions for your operating system, or to find which system you are running, visit the [[Mobile Operating Systems]] page. For most operating systems, you can set the handheld name by going to: '''Start > Settings > System > About > Device ID'''.<br/>
+:'''A-''' Setting the name of your handheld varies by the operating system your handheld is running. To find instructions for your operating system, or to find which system you are running, visit the [[Mobile Operating Systems]] page. For most operating systems, you can set the handheld name by going to: '''Start > Settings > System > About > Device ID'''.<br/>
 ;Q- How do I know what Windows version is installed on my handheld?
-:'''A'''- Navigate to Start - Settings - System - About - Version  (varies depending on handheld make/model).
+:'''A'''- Navigate to Start - Settings - System - About - Version (varies depending on handheld make/model).
 ===Smartphone===
@@ Line 49: / Line 49: @@
 ==Rental==
 ;Q- What are the different kinds of rates?
-:'''A'''- Rental Methods and Rental Rates can be set at a few different levels in the TrackAbout Rental Module (Standard, Bracketed, Customer Specific)...[[Rental#Rate_Table_Levels|Read More]]
+:'''A'''- Rental Methods and Rental Rates can be set at a few different levels in the TrackAbout Rental Module (Standard, Bracketed, Customer Specific). [[Rental#Rate_Table_Levels|Read More]]
 ;Q- What are rental classes?
 :'''A'''- A Rental Class is a grouping of Asset Types. The Standard Rate Table is organized by Rental Classes, which determine the way Asset Types are normally rented. For example, an "Industrial, Large" Rental Class could be created for setting rates and rental methods on all 200- and 300-size industrial cylinders...[[Rental#Rental_Classes|Read More]]
 ;Q- How is rental calculated?
-:'''A'''- Rental is calculated at the Asset Type level. The rates may be set at the Rental Class level, but all calculations inside TrackAbout are done at the Asset Type Level and then they are rolled up to the Rental Class level as needed...[[Rental#Rental_Calculations|Read More]]
+:'''A'''- Rental is calculated at the Asset Type level. The rates may be set at the Rental Class level, but all calculations inside TrackAbout are done at the Asset Type level and then they are rolled up to the Rental Class level as needed. [[Rental#Rental_Calculations|Read More]]
 ;Q- How are bills generated?
-:'''A'''- Customers are charged rent within a Rental Billing Period. You will need to create a Rental Billing Period...[[Rental#Generating_and_Reviewing_Rental_Bills|Read More]]
+:'''A'''- Customers are charged rent within a Rental Billing Period. You will need to create a Rental Billing Period. [[Rental#Generating_and_Reviewing_Rental_Bills|Read More]]
 ;Q- What are Asset Agreements?
 :'''A'''- Asset Agreements are an agreement between you and your customer to not charge a customer rent for a specific type and quantity of assets for a specified amount of time. This has the effect of reducing a customer’s monthly rental by the quantity of assets on the asset agreement. Leases are one type of Asset Agreement. [[Asset_Agreements|Read More]]
@@ Line 61: / Line 61: @@
 ==Add-on Modules==
 ;Q- What is Follow-On Tracking?
-:'''A'''- The Follow-On Tracking Module is used to allow your customers to log into TrackAbout and see information about assets in their possession. If you set them up as a Follow-On Viewer, they can only see their assets. If you set them up as a Follow-On Tracker, they can also use TrackAbout to move assets between their departments. [[Follow-On_Tracking|Read More]]
+:'''A'''- The Follow-On Tracking Module lets your customers log into TrackAbout and see information about assets in their possession. If you set them up as a Follow-On Viewer, they can only see their assets. If you set them up as a Follow-On Tracker, they can also use TrackAbout to move assets between their departments. [[Follow-On_Tracking|Read More]]
 ;Q- What is Linked Exchange?
-:'''A'''- Imagine that when you made a delivery to a customer, you also gave them a printout that listed all of the shipped and returned assets. This printout included many of the current properties of each asset. Then the customer loaded this printout up into their tracking system – rather than keying it in manually. This is basically how Linked Exchange works today, except that it's all electronic...[[Linked_Exchange|Read More]]
+:'''A'''- Imagine that when you made a delivery to a customer, you also gave them a printout that listed all of the shipped and returned assets. This printout included many of the current properties of each asset. Then the customer loaded this printout up into their tracking system – rather than keying it in manually. This is basically how Linked Exchange works today, except that it's all electronic. [[Linked_Exchange|Read More]]
 ;Q- What is Proof of Delivery?
-:'''A'''- The Proof of Delivery Module (previously called Paperless Delivery) allows drivers and dock worker to record deliveries to customers without starting with a paper copy of the order. After the delivery, the data can be sent back into the business system...[[Proof of Delivery (Paperless Delivery)|Read More]]
+:'''A'''- The Proof of Delivery Module (previously called Paperless Delivery) allows drivers and dock worker to record deliveries to customers without starting with a paper copy of the order. After the delivery, the data can be sent back into the business system. [[Proof of Delivery (Paperless Delivery)|Read More]]
 ;Q- What is the High Pressure Telemetry Module?
-:'''A'''- This module works by having remote telemetry monitors send readings to TrackAbout’s secure data center. From the TrackAbout site, readings can be viewed and alerts can be sent when certain conditions are met...[[High_Pressure_Telemetry|Read More]]
+:'''A'''- This module works by having remote telemetry monitors send readings to TrackAbout’s secure data center. From the TrackAbout site, readings can be viewed and alerts can be sent when certain conditions are met. [[High_Pressure_Telemetry|Read More]]
 ;Q- What is the Bulk Deliveries and Forecasting Module?
-:'''A'''- The TrackAbout Bulk Delivery and Forecasting Module is used to track deliveries of bulk products (liquid CO2, liquid oxygen, etc) into tanks which remain at customer sites...[[Bulk_Deliveries_%26_Forecasting|Read More]]
+:'''A'''- The TrackAbout Bulk Delivery and Forecasting Module is used to track deliveries of bulk products (liquid CO2, liquid oxygen, etc.) into tanks which remain at customer sites. [[Bulk_Deliveries_%26_Forecasting|Read More]]
 ;Q- What is the Maintenance Tracking and Scheduling Module?
-:'''A'''- The Maintenance Module enables the recording, tracking and reporting of maintenance actions and other procedures used in your business to manage your assets...[[Maintenance_Tracking_%26_Scheduling|Read More]]
+:'''A'''- The Maintenance Module enables the recording, tracking and reporting of maintenance actions and other procedures used in your business to manage your assets. [[Maintenance_Tracking_%26_Scheduling|Read More]]
 ;Q- What is the Gas Analyses Module?
-:'''A'''- This module allows users to enter gas analysis information into a handheld computer...[[Gas_Analysis|Read More]]
+:'''A'''- This module allows users to enter gas analysis information into a handheld computer. [[Gas_Analysis|Read More]]
 ;Q- What is the User Activity Module?
-:'''A'''- User Activity Tracking tracks specific activity of individual workers throughout the work day. It can be used in environments where customers need to track the activity of drivers or plant workers such as trip activity, equipment inspection activity, customer arrival and departure times, post-trip equipment inspection, load checks, and lunch breaks. This module replaces the need for time-consuming manual creation of paper-based special activity reports...[[User_Activity|Read More]]
+:'''A'''- User Activity Tracking tracks specific activity of individual workers throughout the work day. It can be used in environments where customers need to track the activity of drivers or plant workers such as trip activity, equipment inspection activity, customer arrival and departure times, post-trip equipment inspection, load checks, and lunch breaks. This module replaces the need for time-consuming manual creation of paper-based special activity reports. [[User_Activity|Read More]]

@@ Line 64: / Line 64: @@
 ;Q- What is Linked Exchange?
 :'''A'''- Imagine that when you made a delivery to a customer, you also gave them a printout that listed all of the shipped and returned assets. This printout included many of the current properties of each asset. Then the customer loaded this printout up into their tracking system – rather than keying it in manually. This is basically how Linked Exchange works today, except that it's all electronic...[[Linked_Exchange|Read More]]
-;Q- What is Point of Delivery?
+;Q- What is Proof of Delivery?
-:'''A'''- The Point of Delivery Module (previously called Paperless Delivery) allows drivers and dock worker to record deliveries to customers without starting with a paper copy of the order. After the delivery, the data can be sent back into the business system...[[Point of Delivery (Paperless Delivery)|Read More]]
+:'''A'''- The Proof of Delivery Module (previously called Paperless Delivery) allows drivers and dock worker to record deliveries to customers without starting with a paper copy of the order. After the delivery, the data can be sent back into the business system...[[Proof of Delivery (Paperless Delivery)|Read More]]
 ;Q- What is the High Pressure Telemetry Module?
 :'''A'''- This module works by having remote telemetry monitors send readings to TrackAbout’s secure data center. From the TrackAbout site, readings can be viewed and alerts can be sent when certain conditions are met...[[High_Pressure_Telemetry|Read More]]

@@ Line 33: / Line 33: @@
 :'''A'''- A warm boot restarts the mobile computer by closing all running programs. A cold boot also restarts the mobile computer, but erases all stored records and entries from RAM, even if those records had been saved. Note that Windows mobile 6.1 (MC3190) does not erase flash memory after a cold boot. A cold boot also returns formats, preferences and other settings to the factory default settings...[[How to do a Warm or Cold boot on your handheld|Read More]]
 ;Q- How do I perform a warm boot on my handheld?
-:'''A'''- Press the Power button for five seconds. (varies depending on handheld make/model). [[How to do a Warm or Cold boot on your handheld|Read More]]
+:'''A-''' Warm boot procedures vary by handheld model. To find instructions for your handheld, visit the [[General Information About Handheld Computers]] page to find the Users Manual for your handheld. Most handhelds can be warm booted by holding down the Power button for about 5 seconds.<br/>
 ;Q- How do I perform a cold boot on my handheld?
-:'''A'''- Simultaneously press and then release the 1, 9 and Power keys. Do not hold down any other keys or buttons. As the mobile computer initializes, the splash window, appears for about a minute. (varies depending on handheld make/model). [[How to do a Warm or Cold boot on your handheld|Read More]]
+:'''A-''' Cold boot procedures vary by handheld model. To find instructions for your handheld, visit the [[General Information About Handheld Computers]] page to find the Users Manual for your handheld. Many handhelds can be cold booted by simultaneously holding down the 1,9 and Power keys.<br/>
 ====Device settings====
 ;Q- How do I set the date and time on my handheld?
-:'''A'''- Navigate to Start - Settings - System - Clock & Alarms (varies depending on handheld make/model).
+:'''A-''' Setting the date and time varies by the operating system your handheld is running. To find instructions for your operating system, or to find which system you are running, visit the [[Mobile Operating Systems]] page. For most operating systems, you can set the date and time by going to '''Start > Settings > System> Clock & Alarms'''.
 ;Q- How do I set the handheld name?
-:'''A'''- Navigate to Start - Settings - System - About - Device ID - Enter the Device name (varies depending on handheld make/model).
+:'''A-'''  Setting the name of your handheld varies by the operating system your handheld is running. To find instructions for your operating system, or to find which system you are running, visit the [[Mobile Operating Systems]] page. For most operating systems, you can set the handheld name by going to: '''Start > Settings > System > About > Device ID'''.<br/>
 ;Q- How do I know what Windows version is installed on my handheld?
 :'''A'''- Navigate to Start - Settings - System - About - Version  (varies depending on handheld make/model).

← Older revision		Revision as of 20:01, 12 August 2015
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	;Q- What is the User Activity Module?		;Q- What is the User Activity Module?
	:'''A'''- User Activity Tracking tracks specific activity of individual workers throughout the work day. It can be used in environments where customers need to track the activity of drivers or plant workers such as trip activity, equipment inspection activity, customer arrival and departure times, post-trip equipment inspection, load checks, and lunch breaks. This module replaces the need for time-consuming manual creation of paper-based special activity reports...[[User_Activity\|Read More]]		:'''A'''- User Activity Tracking tracks specific activity of individual workers throughout the work day. It can be used in environments where customers need to track the activity of drivers or plant workers such as trip activity, equipment inspection activity, customer arrival and departure times, post-trip equipment inspection, load checks, and lunch breaks. This module replaces the need for time-consuming manual creation of paper-based special activity reports...[[User_Activity\|Read More]]
−	~~==Website Errors==~~
−	~~;Q- I was working in TrackAbout and was presented with a page which says, "ERROR. For more information about this error, follow this link." What does that mean?~~
−	~~:'''A'''- Depending on what you were doing when you encountered the error, there are a number of issues which can cause a website error... [[Website_Errors\|Read More]]~~

@@ Line 78: / Line 78: @@
 ==Website Errors==
 ;Q- I was working in TrackAbout and was presented with a page which says, "ERROR. For more information about this error, follow this link." What does that mean?
-:'''A'''- Depending on what you were doing when you encountered the error, there are a number of issues which can cause a website error. [[Website_Errors|Read_More]]
+:'''A'''- Depending on what you were doing when you encountered the error, there are a number of issues which can cause a website error... [[Website_Errors|Read More]]

← Older revision		Revision as of 19:59, 6 August 2015
Line 76:		Line 76:
	;Q- What is the User Activity Module?		;Q- What is the User Activity Module?
	:'''A'''- User Activity Tracking tracks specific activity of individual workers throughout the work day. It can be used in environments where customers need to track the activity of drivers or plant workers such as trip activity, equipment inspection activity, customer arrival and departure times, post-trip equipment inspection, load checks, and lunch breaks. This module replaces the need for time-consuming manual creation of paper-based special activity reports...[[User_Activity\|Read More]]		:'''A'''- User Activity Tracking tracks specific activity of individual workers throughout the work day. It can be used in environments where customers need to track the activity of drivers or plant workers such as trip activity, equipment inspection activity, customer arrival and departure times, post-trip equipment inspection, load checks, and lunch breaks. This module replaces the need for time-consuming manual creation of paper-based special activity reports...[[User_Activity\|Read More]]
		+	==Website Errors==
		+	;Q- I was working in TrackAbout and was presented with a page which says, "ERROR. For more information about this error, follow this link." What does that mean?
		+	:'''A'''- For a list of possible causes for this error, please see [[Website_Errors\|this]] page.

← Older revision		Revision as of 16:01, 8 May 2015
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	===Smartphone===		===Smartphone===
		+	* None yet.

	==Rental==		==Rental==