Email Deliverability - Revision history

Jgreco: Initial proofread pass - docs

2021-11-30T15:22:45Z

Initial proofread pass - docs

Lsilverman at 19:40, 22 June 2017

2017-06-22T19:40:37Z

Lsilverman at 19:38, 22 June 2017

2017-06-22T19:38:02Z

Lsilverman at 19:35, 22 June 2017

2017-06-22T19:35:58Z

Lsilverman: Created page with "==Making Sure You Get Our Email== TrackAbout send emails to its users. The purpose of this article is to help you or your system administrator make sure our email gets deliver..."

2017-06-22T19:34:58Z

Created page with "==Making Sure You Get Our Email== TrackAbout send emails to its users. The purpose of this article is to help you or your system administrator make sure our email gets deliver..."

New page

==Making Sure You Get Our Email==
TrackAbout send emails to its users. The purpose of this article is to help you or your system administrator make sure our email gets delivered.

==Mandrill (Mailchimp)==
The TrackAbout web application sends email through a third party to ensure deliverability. We use [http://www.mandrill.com/ Mandrill], which is a Mailchimp company.

Mandrill is a high quality email automation company. They work very hard to ensure they don't send bad mail or get themselves blacklisted for any reason -- they're in the business of sending mail that gets delivered.

Mandrill provides us with a very rich toolset that helps TrackAbout track mail deliverability, detect email bounces, and other mail quality issues.

===Return-Path Field===
Because TrackAbout sends mail through Mandrill, the contents of the Return Path field (usually hidden from user view) in an email may contain a @mandrillapp.com address. Mandrill creates a unique ID for every piece of mail sent, and sets a Return-Path email equal to a combination of this unique ID and @mandrillapp.com. This is part of how they track deliverability.

If your mail server is marking email from TrackAbout as spam, you could consider whitelisting @mandrillapp.com. However, it shouldn't be necessary to do this because of the SPF and DKIM elements we'll discuss next. Whitelisting mandrillapp.com will cause your mail server to trust all mail coming from all the other users of the Mandrill platform, and it's probably not what you want to do. There is probably a better way, but since every mail system is different, we can't tell you how to tune your particular system.

==Sender Policy Framework==
TrackAbout has implemented [https://en.wikipedia.org/wiki/Sender_Policy_Framework Sender Policy Framework] (SPF) to ensure email deliverability. In short, this means we have configured a TXT entry in our DNS system so that email servers receiving mail from TrackAbout can check that the origin IP address is trusted.

Smart mail servers will check the SPF record in TrackAbout's DNS to ensure mail is coming from a trusted source.

==DKIM Signing==
TrackAbout signs every email with a cryptographic hash using the [https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail DomainKeys Identified Mail] protocol. Our public key is kept in DNS.

Smart mail servers will validate incoming email by checking the DKIM signature, to ensure email is properly signed by someone who controls the DNS entry (trackabout.com) for the sender's email address (the address in the From field).

==Other Notes==

@@ Line 21: / Line 21: @@
 To see our SPF record in DNS:
-;In Windows
+;From Windows
 <console>
 c:> ##i##nslookup -q=TXT trackabout.com
 </console>
-;In Linux/Unix
+;From Linux/Unix
 <console>
 $ ##i##dig trackabout.com TXT
@@ Line 35: / Line 35: @@
 Smart mail servers will validate incoming email by checking the DKIM signature, to ensure email is properly signed by someone who controls the DNS entry (trackabout.com) for the sender's email address (the address in the From field).

← Older revision		Revision as of 19:38, 22 June 2017
Line 18:		Line 18:

	Smart mail servers will check the SPF record in TrackAbout's DNS to ensure mail is coming from a trusted source.		Smart mail servers will check the SPF record in TrackAbout's DNS to ensure mail is coming from a trusted source.
		+
		+	To see our SPF record in DNS:
		+
		+	;In Windows
		+	<console>
		+	c:> ##i##nslookup -q=TXT trackabout.com
		+	</console>
		+
		+	;In Linux/Unix
		+	<console>
		+	$ ##i##dig trackabout.com TXT
		+	</console>

	==DKIM Signing==		==DKIM Signing==

← Older revision		Revision as of 19:35, 22 June 2017
Line 23:		Line 23:

	Smart mail servers will validate incoming email by checking the DKIM signature, to ensure email is properly signed by someone who controls the DNS entry (trackabout.com) for the sender's email address (the address in the From field).		Smart mail servers will validate incoming email by checking the DKIM signature, to ensure email is properly signed by someone who controls the DNS entry (trackabout.com) for the sender's email address (the address in the From field).
−
−	~~==Other Notes==~~

@@ Line 1: / Line 1: @@
 ==Making Sure You Get Our Email==
-TrackAbout send emails to its users. The purpose of this article is to help you or your system administrator make sure our email gets delivered.
+TrackAbout sends emails to its users. The purpose of this article is to help you or your system administrator make sure our email gets delivered.
 ==Mandrill (Mailchimp)==