Collision Resolution Error - Revision history

Jgreco: Proofread - greco

2021-11-16T22:57:31Z

Proofread - greco

Lpickett: /* What happens when a Collision Resolution Error happen? */

2015-04-30T13:23:26Z

What happens when a Collision Resolution Error happen?

Lpickett at 13:18, 30 April 2015

2015-04-30T13:18:44Z

Yrobinet: /* Collisions - Link to review */

2015-03-30T21:11:13Z

Collisions - Link to review

Yrobinet: /* Purpose */

2015-03-30T19:12:22Z

Purpose

Jolenick: /* Potential Negative Not Scanned (NS) balance */

2015-03-26T20:52:07Z

Potential Negative Not Scanned (NS) balance

Jolenick: /* Same Effective Date */

2015-03-26T20:45:20Z

Same Effective Date

Jolenick: /* Same Effective Date */

2015-03-26T20:43:49Z

Same Effective Date

Jolenick: /* Purpose */

2015-03-26T20:38:16Z

Purpose

Jolenick at 20:37, 26 March 2015

2015-03-26T20:37:55Z

@@ Line 8: / Line 8: @@
 ==What happens when a Collision Resolution Error happens?==
 TrackAbout Support proactively monitors these errors the same way we monitor Sync Problems. The work flow for these issues follow this flow:
-*As soon as an error is generated, a Support ticket is created.
+*As soon as an error is generated, a support ticket is created.
 *TrackAbout Support addresses these issues as quickly as possible. (We place them at the top of our queue.)
 *After the problem has been resolved, a TrackAbout Support Specialist will email the user who attempted to resolve the collision.
-**There are times when our attempts to resolve the underlying problem did not resolve the issue or that it uncovered another issue with that collision resolution. If that happens then when that collision is attempted again, a new Support ticket will be generated. TrackAbout Support will again proactively fix the underlying problem and communicate with the user who attempted to resolve the collision.
+**There are times when our attempts to resolve the underlying problem did not resolve the issue or uncovered another issue with that collision resolution. If that happens, when that collision is attempted again a new support ticket will be generated. TrackAbout Support will again proactively fix the underlying problem and communicate with the user who attempted to resolve the collision.
 ==The Underlying Cause ==
 There are two issues that make up the majority of collision resolution errors:
-* The resolution would cause a customer's non-exchange NS balance to go negative
+* The resolution would cause a customer's non-exchange NS balance to go negative.
 * Two different records have the same effective date / time.
 ===Potential Negative Not Scanned (NS) balance===
@@ Line 33: / Line 33: @@
 [[File:2015-03-26 16_18_02-Add New Asset Action - Detail View.gif|400px]]
-When an action is saved in TrackAbout via a mobile device the time captured is down to the second. You will notice in the screenshot above that the time is 2:42:55.  Because these records have a time captured to the second, it is very unlikely that they will encounter a Same Effective Date Error.
+When an action is saved in TrackAbout via a mobile device the time captured is down to the second. You will notice in the screenshot above that the time is 2:42:55. Because these records have a time captured to the second, it is very unlikely that they will encounter a Same Effective Date Error.
-The majority of these errors come from records that are created on the website - Edit, locate, add new, invoices, maintenance, etc.  These records will end in :00 as the user is not able to choose the time down to the second.
+The majority of these errors come from records that are created on the website - Edit, locate, add new, invoices, maintenance, etc. These records will end in :00 as the user is not able to choose the time down to the second.
 [[File:2015-03-26 16_25_48-Edit Asset Action - Detail View.gif|400px]]

@@ Line 6: / Line 6: @@
 To review what collisions are and how to resolve them please [[Collisions|visit the Collisions page]]
-==What happens when a Collision Resolution Error happen?==
+==What happens when a Collision Resolution Error happens?==
 TrackAbout Support proactively monitors these errors the same way we monitor Sync Problems. The work flow for these issues follow this flow:
 *As soon as an error is generated, a Support ticket is created.

@@ Line 1: / Line 1: @@
-This page is to give TrackAbout customers a better understanding of what is happening behind the scenes when you are trying to resolve a collision and you run into this error:
+This page explains what happens behind the scenes when attempting to resolve a collision yields this error:
 [[File:2015-03-26 16_35_01-https___www.trackabout.com_error_error.aspx.gif|800px]]
@@ Line 8: / Line 8: @@
 ==What happens when a Collision Resolution Error happen?==
 TrackAbout Support proactively monitors these errors the same way we monitor Sync Problems. The work flow for these issues follow this flow:
-*An error is generated in TrackAbout and emailed to the Support Team as a ticket.
+*As soon as an error is generated, a Support ticket is created.
-*Once the ticket is in the support queue it will be addressed as quickly as possible
+*TrackAbout Support addresses these issues as quickly as possible. (We place them at the top of our queue.)
-*After the problem has been resolved, a TrackAbout Support Specialist will email the customer that attempted to resolve the collision.
+*After the problem has been resolved, a TrackAbout Support Specialist will email the user who attempted to resolve the collision.
-**There are times that our attempts to resolve the underlying problem did not resolve the issue or that it uncovered another issue with that collision resolution. If that happens then when that collision is attempted again, a new error will be generated and sent to TrackAbout.
+**There are times when our attempts to resolve the underlying problem did not resolve the issue or that it uncovered another issue with that collision resolution. If that happens then when that collision is attempted again, a new Support ticket will be generated. TrackAbout Support will again proactively fix the underlying problem and communicate with the user who attempted to resolve the collision.
 ==The Underlying Cause ==
-There are two issues that make up the vast majority of collision resolution errors and they are based on two of the "golden rules" of the TrackAbout asset tracking system. A customer's balance cannot fall below zero, unless another configuration permits it (see [[Exchange Balances]]) and two different records cannot have the exact same effective date/time.
+There are two issues that make up the majority of collision resolution errors:
 ===Potential Negative Not Scanned (NS) balance===
-These errors occur when the resolution of a collision would reduce a customer balance below zero. Because TrackAbout does not allow a customer balance to fall below zero, an error is generated.
+These errors occur when the resolution of a collision would reduce a customer's DNS or RNS balance below zero.
-Generally the underlying cause will be a Reduce NS balance, Customer Audit, or RightSize action that has been performed on a customer account. Because these "manual" adjustments to customer accounts are created without first resolving all collisions and these actions are not able to take into account the potential customer balance changes from collision records, the eventual resolution of a collision will error. Consider the following example.
+The general scenario is as follows:
+* A customer's NS balance is taken to zero by some action (Reduce NS Balance, Customer Audit, etc.)
-# An action that would return an asset causes a collision - This collision is not resolved promptly. If it were resolved at this point, no collision resolution error would occur.
+* Later, Asset A, which at one point was on the customer's balance, is merged with Asset B. Asset B's history now reduces the customer's balance ''prior to'' the action which zeroed out DNS and RNS balances.
-# The customer balance is modified through a bulk action, such as a Customer Audit.
+* Now that Asset B (merged into Asset A) has caused the balance to go negative, the ensuing action which zeroed out the DNS and RNS balances now causes the NS balance to go negative, causing the error.
 ===Same Effective Date===
-In this case the Collision that you are attempting to resolve would create a record that has the same effective date as a record that already exists in the system.
+These errors occur when the resolution of a collision would create a record that has the same effective date as a record that already exists in the system.
 [[File:2015-03-26 16_18_02-Add New Asset Action - Detail View.gif|400px]]
-When an action is saved in TrackAbout via a mobile device the time captured is down to the second. You will notice in the screenshot above that the time is 2:42:55.  Because these records have a time captured to the second, it is very unlikely that they will encounter a Same Effective Date Error. Not to say that it is impossible for an action on a mobile device to have this type of conflict, but the majority of these errors come from records that are created on the website - Edit, locate, add new, invoices, maintenance, etc.  These records will end in :00 as the user is not able to choose the time down to the second.
+When an action is saved in TrackAbout via a mobile device the time captured is down to the second. You will notice in the screenshot above that the time is 2:42:55.  Because these records have a time captured to the second, it is very unlikely that they will encounter a Same Effective Date Error.
 [[File:2015-03-26 16_25_48-Edit Asset Action - Detail View.gif|400px]]

@@ Line 4: / Line 4: @@
 ==Collisions - Link to review==
-To review what collisions are and how to resolve them please go here:
+To review what collisions are and how to resolve them please [[Collisions|visit the Collisions page]]
 ==What happens when a Collision Resolution Error happen?==

@@ Line 1: / Line 1: @@
-==Purpose==
+This page is to give TrackAbout customers a better understanding of what is happening behind the scenes when you are trying to resolve a collision and you run into this error:
-[[File:2015-03-26 16_35_01-https___www.trackabout.com_error_error.aspx.gif|400px]]
+[[File:2015-03-26 16_35_01-https___www.trackabout.com_error_error.aspx.gif|800px]]
 ==Collisions - Link to review==

@@ Line 37: / Line 37: @@
 If you are attempting to save a record on the website with an effective date that already exists, you have seen this error message:
-[[File:2015-03-26 16_31_00-Edit Asset.gif|400px]]
+[[File:2015-03-26 16_43_13-Edit Asset.gif|400px]]
 The same rules apply to collisions as current actions being saved to the system.

← Older revision		Revision as of 20:37, 26 March 2015
Line 1:		Line 1:
		+	==Purpose==
		+	The goal of this page is to give you an understanding what is happening behind the scenes at TrackAbout when you are trying to resolve a collision and you run into this:
		+	[[File:2015-03-26 16_35_01-https___www.trackabout.com_error_error.aspx.gif\|400px]]
		+
	==Collisions - Link to review==		==Collisions - Link to review==
	To review what collisions are and how to resolve them please go here:		To review what collisions are and how to resolve them please go here: