Before You Call Support - Revision history

Lpickett: /* Date/Time Issues */

2016-09-22T22:01:10Z

Date/Time Issues

Lpickett at 20:02, 12 August 2015

2015-08-12T20:02:45Z

Lpickett at 20:29, 6 August 2015

2015-08-06T20:29:36Z

Eschurdak: Created page with "Having an issue with one of our products? Check out the answers below to frequently seen but easily resolved issues. ==Date/Time Issues== '''The record on the website displa..."

2015-01-09T18:40:38Z

Created page with "Having an issue with one of our products? Check out the answers below to frequently seen but easily resolved issues. ==Date/Time Issues== '''The record on the website displa..."

New page

Having an issue with one of our products? Check out the answers below to frequently seen but easily resolved issues.

==Date/Time Issues==

'''The record on the website displays an Effective Date of so many hours before or after the action was actually performed'''

Check the time zone and region on the handheld that the action was done on, and check the time zone on the location the handheld is associated with in TrackAbout. TrackAbout will always use the time zone of the location that the handheld is assigned to. To prevent any time differences, make sure the time zone on the handheld matches the time zone of the location it is associated with on the website.

← Older revision		Revision as of 22:01, 22 September 2016
Line 6:		Line 6:

	Check the time zone and region on the handheld that the action was done on, and check the time zone on the location the handheld is associated with in TrackAbout. TrackAbout will always use the time zone of the location that the handheld is assigned to. To prevent any time differences, make sure the time zone on the handheld matches the time zone of the location it is associated with on the website.		Check the time zone and region on the handheld that the action was done on, and check the time zone on the location the handheld is associated with in TrackAbout. TrackAbout will always use the time zone of the location that the handheld is assigned to. To prevent any time differences, make sure the time zone on the handheld matches the time zone of the location it is associated with on the website.
		+
		+	==[[Sync Issue in Windows 10]]==
		+	Click on this section header to get help with this issue.

← Older revision		Revision as of 20:02, 12 August 2015
Line 6:		Line 6:

	Check the time zone and region on the handheld that the action was done on, and check the time zone on the location the handheld is associated with in TrackAbout. TrackAbout will always use the time zone of the location that the handheld is assigned to. To prevent any time differences, make sure the time zone on the handheld matches the time zone of the location it is associated with on the website.		Check the time zone and region on the handheld that the action was done on, and check the time zone on the location the handheld is associated with in TrackAbout. TrackAbout will always use the time zone of the location that the handheld is assigned to. To prevent any time differences, make sure the time zone on the handheld matches the time zone of the location it is associated with on the website.
−
−	~~==Website Errors==~~
−	~~When you are working in TrackAbout, you may be presented with a page which says:~~
−	~~ERROR~~
−	~~For more information about this error, follow this link.~~
−	~~If this problem persists, please contact TrackAbout Support.~~
−	~~Click here to return to the main page of the site.~~
−
−	~~Please see the [[Website_Errors\|Website Errors page]] for more information.~~

← Older revision		Revision as of 20:29, 6 August 2015
Line 6:		Line 6:

	Check the time zone and region on the handheld that the action was done on, and check the time zone on the location the handheld is associated with in TrackAbout. TrackAbout will always use the time zone of the location that the handheld is assigned to. To prevent any time differences, make sure the time zone on the handheld matches the time zone of the location it is associated with on the website.		Check the time zone and region on the handheld that the action was done on, and check the time zone on the location the handheld is associated with in TrackAbout. TrackAbout will always use the time zone of the location that the handheld is assigned to. To prevent any time differences, make sure the time zone on the handheld matches the time zone of the location it is associated with on the website.
		+
		+	==Website Errors==
		+	When you are working in TrackAbout, you may be presented with a page which says:
		+	ERROR
		+	For more information about this error, follow this link.
		+	If this problem persists, please contact TrackAbout Support.
		+	Click here to return to the main page of the site.
		+
		+	Please see the [[Website_Errors\|Website Errors page]] for more information.